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Client Support Senior Officer

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For one of our clients, a renowned global financial institution located in Luxembourg, we are seeking a **Client Support Officer speaking Dutch, French and English**in order to support the creation of a brand new innovative digital wealth management platform.

As a **Client Support Officer,** your role will involve assisting customers across multiple channels, offering support during the on-boarding process and investment subscriptions, as well as managing after-sales activities. You will also play a key role in improving the customer service model and overseeing accounting-related activities.

**Your Responsibilities**
- Offer expert guidance on processes such as opening current accounts, managing cards, and providing asset management products (non-advisory), with a focus on commercial initiatives.
- Manage the onboarding experience, ensuring client satisfaction and adherence to compliance standards by following the KYC/AML control framework and conducting regular reviews.
- Address and resolve complex client inquiries independently, escalating only when absolutely necessary.
- Cultivate and sustain strong relationships with key clients, focusing on the highest tier clients.
- Respond to client complaints efficiently and professionally, ensuring swift resolution and overall satisfaction.
- Collect valuable customer feedback and insights to identify opportunities for process enhancements and service improvements.

**Your Skills**
- **MANDATORY : Luxembourg working permit - Remote work from abroad is not possible**:

- Solid experience with a minimum of 5 years in a client-facing role in the banking or financial services sector.
- Proficiency in **English**, **French**, **and** **Dutch**, both written and spoken; knowledge of additional languages, such as Italian, is an advantage.
- Familiar with digital onboarding processes, basic banking products (such as current accounts, deposit accounts, debit cards), and financial offerings.
- Experience in managing support processes, handling and resolving complaints.
- Ability to monitor data and generate reports aimed at enhancing services and optimizing processes.
- Basic understanding of anti-money laundering practices to carry out relevant control activities in line with current legislation regarding anti-money laundering and counter-terrorist financing.
- Excellent communication and interpersonal skills, with a strong ability to work effectively in a team.
- Strong customer-oriented mindset.
- Proactive, driven, with the ability to work independently and adapt to changing situations.
- Strong analytical skills and attention to detail.
- **Willingness to work in shifts during the weekdays**

Our client offers a **highly competitive salary package,** along with numerous benefits, as well as a **stimulating and dynamic work environment** that fosters both professional and personal growth.

Type d'emploi : Temps plein, Durée indéterminée

Langue:

- français et néérlandais (Requis)