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Reference Code: 89176**Sales Manager - Luxembourg**:
- Luxembourg, L, LU- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
**Your Mission**
Assists the Deputy Boutique Manager to develop and optimize the boutique performance and profitability by coaching the boutique team with a strong focus on client service. Continuously promotes a positive and united work environment amongst all staff by maintaining a constant presence on the sales floor.
**Your responsabilities**
- Boutique Performance management
- Responsible for the store turnover and for achieving sales objectives
- Ensures the development and strengthens the relationship with existing clients by encouraging appropriate actions and sales” follow-up” by his team and himself
- Assists the Deputy Boutique Manager to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve boutique sales target
- Assists the Deputy Boutique Manager to monitor the boutique KPIs
- Leverage VM to boost commercial performances
- Team management and people development
Under the supervision of the Boutique Manager, designs the optimum organization, actively participates in the recruitment process and ensures talent pipeline.
- Daily coaches the team
- Is responsible for the integration of new comers
- Evaluates the training needs for each direct report
- Follows up on training and sales coaching with the direct report
- Evaluates, sets and monitors the performance and objectives for the direct report
- Conducts a monthly meeting with each direct report and monitors individual sales target
- Manages the information and communication flow in the boutique
- Ensure a smooth client experience through an effective floor management
- Clients actions
- Follows up the quality of clients data registration
- Makes his team sensitive to the benefits of client’s data registration
- Promotes client events to their team and insures they put forward relevant clients for these events
- Ensures that the teams are consistently providing an exceptional client experience (client gifting) and maintaining the highest degree of courtesy and professionalism.
- Ensures development of long term client relationships resulting in increased business opportunities.
- Ensures staff’s appearance: uniforms, personal presentation, language, attitude with clients.
- Great access needs and directs client to appropriate representative
- Promote knowledge & adoption of new services in an effective way
- Boutique Operations
- Respects all group, Maison and boutique policies procedures and guidelines
- Participates to the set up and breakdown to the boutique
**Your profile**
Seeing this opportunity as a long term career with us, you will be fluent in French & English— German is a plus. Your communication skills will be one of your key strengths day-in and day-out, emphasizing team spirit and collaboration. As a Sales Manager, providing a highly unique and professional client service is pivotal.
