Business Analyst

il y a 2 semaines


Luxembourg ING Temps plein

ING Luxembourg is looking for:
**Business Analyst - Digital area (M/F)**

to strengthen its **Omnichannel & Customer Interactions Tribe **consisting of approx. 50 team members. This Tribe provides and develops tools for our customers and customer-facing employees, manages the centrally-driven communication while leveraging on ING global solutions.

to be part** a new Squad** focusing on digitalization of journeys (self-finance), including new onboarding solutions.

**Job description**

You work in a Squad within ING's Agile organization and you work with other experts to achieve the Squad's mission.

Your key activities will be:

- Delivering the customer journey strategy, managing the stakeholders, formulating the product/service-, process
- and channel policy in line with external regulations, risk and compliance policies,
- Participating to complex projects, involving various stakeholders, with the aim to create even more added value to our customers,
- Understanding, challenging and being accountable for respecting business principles and external regulation,
- Translating business solutions into working software by collaborating with IT engineers,
- Optimizing processes in a customer friendly way to maximize customer and business value,
- Using your expertise and experience to contribute to all sprint events (planning, refinements, retrospectives, demos),
- Dealing with the most urgent incidents and improvement needs.

**Your profile**
- Competencies / Behavior:_
- Have strong analytical & judgement skills to recognize key information, identify problem, establish connections and validate before acting;
- Have deep knowledge of the customer’s business and banking processes and integrate acquired knowledge into performance of tasks;
- Capable of acting as a connector between squads and a very diverse set of stakeholders (typically risk teams);
- Customer-centric and solution-orientation;
- Capable of presenting solutions, roadmaps and milestones to management with the ability to simplify complexity and improve products and processes;
- Experience:_
- Master or Bachelor degree,
- Proven track record of managing complex projects (at least 2 years),
- At ease with technology,
- Additional experience/know-how that are clearly a “plus”:

- Banking experience, especially know-how in KYC (Know Your Customers)
- Experience in coordination of external partnerships
- Languages:_
- Fluency in English and in French (verbal and written)

**Your working environment**

With over 900 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our personal and business customers a wide range of solutions through the channel of their choice.

ING is a global bank with a strong European base. 53,000 employees serve around 38.4 million customers, corporate clients and financial institutions in over 40 countries. Operating in the Grand Duchy of Luxembourg since 1960 as a universal and accessible bank, our products include savings, payments, investments, loans and mortgages for retail and private banking customers, whom we sever serve online and through our network of branches. For our Wholesale Banking clients, we provide lending, sustainable finance, payment & cash management and fund services.


  • Business Analyst

    il y a 6 jours


    Luxembourg Business Training Luxembourg SA Temps plein

    30 years of experience in high-end training **Business Training's experience is built on solid ground**: we have been providing cutting-edge ICT training sessions for about 20 years. Originally, Business Training specialized in IT technical and end-user trainings (Windows, MS Office, etc.). A few years ago, our company widened the range of its training...

  • Business Analyst

    il y a 2 semaines


    Luxembourg Positive Thinking Company Temps plein

    At Positive Thinking Company, we seek out the talent of today and tomorrow to strengthen our community of experts. Joining us means helping to raise the technical knowledge of our teams and building together a company that suits us by sharing ideas, passions, and solutions. As a consulting company specialised in Technology, we help our clients in their...


  • Luxembourg MTM Partners Temps plein

    MTM Partners recherche un **Business Analyst**expérimenté pour travailler auprès de l'un de ses clients, une compagnie d'assurances située au Luxembourg. - **Vos responsabilités**_ En tant que Business Analyst, vous serez responsable des activités suivantes: - Analyser et formaliser les besoins des utilisateurs. - Rédiger des spécifications...

  • Business Analyst

    il y a 2 semaines


    Luxembourg Lux-Advisory Temps plein

    **Lux-Advisory**is a company specialized in project management and business analysis. Our consultants take part in European or International projects. To support the increase of our activity, we are currently looking for a** Business Analyst.** **Description of the project** Our client is investing in enhancing its telephony journey management to address...

  • Business Analyst

    il y a 1 semaine


    Luxembourg Avanterra Temps plein

    **Junior Business Analyst (M/F)** **Based: Luxembourg or London** **About us** As a dynamic and growing Fintech, operating in the asset management ecosystem, we live and breathe data. Founded 10 years ago, our purpose is clear - to design and build solutions that streamline, simplify and accelerate data flows so our clients can trust and use their data...

  • Business Analyst

    il y a 1 semaine


    Luxembourg LMGC Temps plein

    LMGC is an IT services company which specialized in SAP when it was founded in 2006. For over 10 years, LMGC has been providing IT expertise to its Luxembourgish and European customers. Well-known and recognized for its SAP know-how in Europe, LMGC is also a major player in the Greater Region, supporting its customers in the modernization and digitization of...

  • Business Analyst

    il y a 1 semaine


    Luxembourg Delta Consulting Company Temps plein

    Notre équipe Delta Technology recherche un Business Analyst pour aider et soutenir l'un de nos clients, un acteur majeur de l'industrie technologique. Le Business Analyst aura les responsabilités suivantes: - Analyser les besoins des clients et des utilisateurs pour améliorer la gestion du cycle de vie client via des solutions CRM. - Collaborer avec les...

  • Business Analyst

    il y a 7 jours


    Luxembourg BTO spa Temps plein

    Who is BTO Research? BTO Research is a consulting firm, part of the Relatech Group, that has been supporting its clients in innovative projects for over 15 years, ensuring a customized approach to meet market challenges. Founded in 2008, we have gathered and enhanced the historical experience of consulting to which we have added two key elements: research...

  • Business Analyst

    il y a 2 semaines


    Luxembourg Select Temps plein

    **Your next challenge**: Lead business analysis, propose innovative solutions Monitor project timeline with project manager Define testing strategy, ensure flawless execution, report results Facilitate coordination and brainstorming meetings Master end-to-end processes Support users through change, particularly training 3-5 years experience in IT...

  • Business Analyst Servicenow

    il y a 1 semaine


    Luxembourg Lux-Advisory Temps plein

    **Lux-Advisory**is a company specialized in IT Services. Our consultants take part in European or International projects. To support the increase of our activity, we are currently looking for a **Business Analyst ServiceNow.** **Mission** The business analyst: - Provides the translation of business requirements into ServiceNow technical specifications -...