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30 years of experience in high-end training
**Business Training's experience is built on solid ground**: we have been providing cutting-edge ICT training sessions for about 20 years. Originally, Business Training specialized in IT technical and end-user trainings (Windows, MS Office, etc.). A few years ago, our company widened the range of its training catalogue to also meet the increasing demand for best-of-breed management courses (PRINCE2®, IPMA, ITIL, etc.).
This role requires experience in operating in a complex environment and significant knowledge of the
Banking regulatory landscape. It combines a client-focused approach with analytical skills and result oriented thinking.
**As a Customer Journey Expert, you will**:
Identify business needs, balancing them together with your Product Owner;
Create or fine-tune business rules for mappings between local and central databases;
Perform testing before each release;
Help reaching high data quality standards together with other squads;
Contribute to process streamlining;
Provide user support daily and contribute to change management for teams based both in Luxembourg and abroad.
**Profile**:
**Competencies / Behaviour**:
You are enthusiastic and willing to learn
You are a naturally collaborative person who listens and invests in others to achieve common goals;
You strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment;
You love to challenge the status quo and are eager to propose creative solutions to problems;
You have organizational and time management skills;
You are data-focused and have strong analytical skills to interpret and translate business needs into operational processes
**Experience**:
You have a Bachelor's or Master's degree preferably in Economics / Finance / Computer Science/ Business Management;
You have at least 3 years of relevant work experience in the financial services industry, preferably as a Business Analyst and/or within an Operational department;
Experience, knowledge of KYC (Know Your Customer) policies for financial institutions is a plus
**Languages**:
You are fluent in English and French;
Any additional languages will be considered as an asset
