Transfer Agent- Registration, Associate 2

**Who are we looking for**

Registration Team performs account set up and static data maintenance on the register of shareholders in line with Luxembourg regulatory requirements.

A Registration Senior Associate will be responsible for the distribution of work within the team and will have direct contact with client and investors. He/she will also from time to time verify shareholders new accounts AML/KYC assessment and certain static data maintenance on the register in line with Luxembourg AML/KYC regulatory requirements

**Why this role is important to us**

The team you will be joining is a part of International Financial Data Services (IFDS). IFDS is a world-leading provider of outsourcing and technology solutions to the financial services industry. With its global headquarters in Toronto, IFDS services over 240 financial organizations around the world, providing solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies. IFDS is present in North America, EMEA and APAC.

Join us if making your mark in the financial services industry from day one is a challenge you are up for

**As a Transfer Agent registration you will be responsible for**
- Verify from time to time shareholders new accounts AML/KYC assessment and certain static data maintenance on the register in line with Luxembourg AML/KYC regulatory requirements.
- Demonstrate the ability to provide leadership and direction in a group environment.
- Demonstrate logical, analytical, critical and process thinking to identify, analyse and evaluate complex problems / issues.
- Maintains open communication channels.
- Initiate problem recovery, correction strategies, procedural and process enhancements; takes concrete steps to prevent and to reduce error reoccurrences in the future. Strongly adhere to existing procedures and controls in place and pro-actively react when foreseeing issues; ensure that procedural/ system changes are updated into the team procedures.
- Display good organizational skills in order to meet SLA deadlines and keeps well documented records.
- Ensures that checklists, job aids and working procedures are up to date and followed.
- Play a supportive role to the Investor Services Managers.
- Act as a Registration SME when participating to ad-hoc projects
- Acting as a mentor to junior staff and provide coaching under the supervision of the Manager
- Excellent administrative, organizational and business support skills, with the ability to multi-task and to work calmly under pressure.
- Maintains open communication channels with clients, peers and the Management.
- Strongly adhere to existing procedures and controls in place and pro-actively react when foreseeing issues.
- Be prepared to achieve and strive to exceed minimum standards in line with KPIs, SLAs & Key Result Areas, both in terms of quality, productivity and accuracy of information given to the customer.
- Specific knowledge about shareholder administration and/or AML / KYC would represent a strong asset for this position
- Excellent knowledge of the company and interdependencies between Client Services and other business functions
- Function at all times as a team player to build a positive atmosphere of co-operation within the department and where all team members are engaged.
- Self-motivated, organized and flexible to new ideas
- Strong issue resolution skills with a focus on risk controls and add value to the end client experience.
- Initiate sharing of ideas, processes, client requirements and knowledge through effective proactive assistance to team members, maintain also adequate documentation for reference.

**Reporting Relationships**
- The role will report into a ‘Manager’.

**Management Scope**
- For those roles with Team Leader responsibilities, the role may involve co-ordination of work within the team. There may be some managerial responsibility delegated from the team manager, however, this is not the main focus of the role.

**Strategic Impact**
- The role will understand and be able to deliver to the team’s goals and targets.
- The role will understand that these in turn, deliver to the team’s strategy.
- The role holder will have an awareness of team spend, however they will refer budgetary decisions to the Team Manager.

**Engage People**
- The role will be required to establish effective collaborative relations with internal colleagues and management team.

**Knowledge and Expertise**
- The role will require a thorough understanding of the business processes relevant to their role and of how these relate to the business processes within the overall team, and good commercial awareness.

**What we value**

These skills will help you succeed in this role
- The role will have gained relevant work experience in the chosen discipline. In some disciplines the role will be part of a graduate scheme and would therefore require a relevant degree or professional qualification. The role will be acting under guided supe