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Regulatory Compliance Senior
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At Mangopay, our mission is to power the payment infrastructure and payment operations of the world's biggest and most exciting marketplaces & platforms.
We provide marketplaces and platforms with powerful modular payment and regulatory solutions. Since 2013, we have enabled the success of some of the biggest names in e-commerce, retail, and cutting-edge platforms such as Vinted, Rakuten, Chrono24, La Redoute, Wallapop and over 2,500+ more.
Our team of 400+ is spread across Europe, with offices in Berlin, Dublin, Luxembourg, London, Madrid, Paris, and Warsaw. In an environment where marketplaces and fintech ventures are thriving, we're actively seeking exceptional individuals to tackle the challenges in our field and contribute to our growth. Our commitment to diversity is unwavering, and we are dedicated to promoting employee well-being, inclusivity, and equal opportunities. Joining Mangopay means you'll be part of a dynamic, flexible, and rapidly growing team.
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**Key Responsibilities**:
**Outsourcing Management**:
- Oversee outsourcing framework for internal and external service providers, ensuring compliance with contracts and service standards. (CSSF, FCA)
- Own risk and agreement management framework for outsourcing, conducting due diligence and creating exit plans for critical providers.
- Monitor and report performance metrics to evaluate outsourcing effectiveness.
**Complaints & Law Enforcement Coordination**:
- Act as central coordinator for complaints and law enforcement inquiries, ensuring timely resolution and escalation when necessary.
- Maintain accurate records of complaints, track trends, and identify areas for improvement.
- Develop strategies to prevent recurring complaints and enhance customer satisfaction.
**Policy Management**:
- Support central coordination for Mangopay policies and SOPs.
- Ensure compliance with local and regional obligations, aligning policy structure and approach across the company.
- Engage with SMEs and key stakeholders at Mangopay, acting as the center of excellence for policy management.
**Qualifications**:
- 6+ years of experience in fintech/payment environment compliance roles.
- Bachelor's degree in business administration, law, or related field; advanced degree preferred.
- Proficiency in English; additional language skills (French/German/Spanish) desirable.
- Excellent communication, organizational, and decision-making skills.
- Ability to work independently and collaboratively in a fast-paced environment.
**Additional information**:
- HR Call
- Interview 1 - VP, Compliance EU
- Interview 2 - Senior Regulatory Team (2)
- Interview 3 - Head of Global Compliance
- We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status._
