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Job description
Purpose of Role
The role will centre around expanding our footprint in the market, winning new business and servicing new and existing clients as the business grows. This will encompass all client servicing aspects from prospecting, on-boarding new clients, follow up on satisfaction and opportunities with existing clients and ensuring client, entity and investor files are up to date and compliant, through to managing regular communications regarding holding data and product updates.
The Manager will promote the business objectives, whilst driving morale by providing new business support and guidance (technical and otherwise) to the operations teams.
Key Accountabilities
This will be a key role within a highly skilled and effective Funds team that provides, as part of its core offering, a full suite of Fund solutions. The role holder will ensure that high quality and timely service is delivered to its clients thereby ensuring all aspects of client service are completed with a high level of professionalism and to all regulatory and governance standards.
The role holder will be responsible for generating new business opportunities and conversion into new clients, as well as having overall responsibility for the onboarding of new client relationships, ensuring client service levels are exemplary; i.e. the relationship is commercial, complex technical structuring matters are dealt with appropriately and opportunities to do more for existing clients and their advisors are identified and acted upon.
The role holder will assist in reviewing the BD strategy document as they will be a reference point on technical and other matters and will seek to nurture and develop existing, new and emerging product lines. They will ensure all statutory records and company registers are maintained in good order as well as ensuring any relevant filings are made within appropriate deadlines.
Where the opportunity arises, participation in internal and external seminars, conferences and round table events representing the business and demonstrating thought leadership and expertise as well as liaising with the relevant regulator, being the Commission supervising the Luxembourg Financial sector (CSSF experience/approval
_ _would be an advantage).
Client
The Manager will ensure high quality service to all clients, intermediaries and stakeholders to ensure longevity of relationships, providing technical and other support to their team. They will interact directly with their clients as required and be responsible for client communication and the statutory maintenance of their own portfolio and portfolios within the team, working to identify client needs and drive up levels of client service as well as seeking to identify new business opportunities.
The role holder will work with the Team to ensure they deliver client commitments to agreed deadlines and to a high standard. The Manager will be expected to ensure regular client contact via a combination of written, verbal and face to face communication. The Manager will also be responsible for client/company on-boarding processes and ensuring CDD/KYC files, Promoter files and Static Data are kept up to date to a regulatory standard.
Commercial
The Manager will achieve personal and team targets as set out for their role for time recording, utilisation and working capital management. They will support the team and their Director to understand and act upon the profitability of their team's client book by reviewing and controlling WIP, ensuring prompt collection of fees and highlighting revenue opportunities.
Risk
The Manager will drive appropriate behaviour and take action to ensure agreed business risk targets are met. They will help to ensure that the company is compliant with local regulatory requirements supporting a positive relationship with the local regulator through strong governance. A successful Manager will use technical capability to identify and mitigate risk within the Funds client book, escalating where necessary and required in accordance with policies.
Business development responsibilities include
- Administering the Luxembourg CRM database
- Event organisation and attendance, on and offshore (invites, guests, menus, gifts etc.)
- Attendance at industry events as either an exhibitor or delegate
- Maintenance of the pipeline tracking spreadsheet and set-up clients on Navision / Paxus and other systems
- Preparation of pricing / pitch decks / legal documentation such as administration agreement / reviewing other legal documentation such as PPM/LPAs etc;
- Attendance at board meetings to present BD activity and BD plans for the forthcoming quarter;
- Contributor to social media.
Knowledge and Experience
Professional and Technical Experience
The successful applicant will have significant industry experience of working with Institutional Investors, Private Equity /Venture Capital, Corporates and High Net Worth clients and on complex structures of a
