Datacenter Operations Specialist

In the context of a Managed Services contract, with an international organization in Luxembourg, with a farm of 10.000+ servers (Windows, UNIX, VM, and Backup & Storage) located in five datacenters, we support our customer all along the service management chain. This service management chain is composed of service strategy (technology guidance), service design (with a dedicated team of Architects), service transition (with a dedicated team of Project Managers and Developers) and service operations.

We are actively looking for a skilled and brilliant Computer Room Supervisor to work in a dynamic team to maintain, organize, guarantee, supervise and evolve customer DATACENTER.

Ensure technical permanence 24/7 on duty - shift coverage (7:00 - 19:00)

Tasks
- Guarantee the availability of the following basic services for IT operations: electricity, air conditioning, connectivity and security
- Ensuring the documentation of network connections, on a regular basis
- Provide customer support
- Ensure the follow-up of the study, construction and delivery phases by ensuring compliance with the technical constraints related to sensitive environments
- Provide technical interface between clients and external stakeholders
- Develop solutions and procedures
- Establish documentation (for example concerning connections etc...)
- Monitor the quality of work in execution
- Track access requests and inventory
- Advise clients on the right solutions
- Write technical reports and 'reporting'
- Read and know how to interpret technical plans (electrical, mechanical or other...)
- Participate in the realization of projects
- Organize the implementation of the equipment
- Track incidents and work in progress
- Enforce the instructions
- Ensure technical permanence 24/7 on duty - shift coverage (7:00 - 19:00)
- Administrative follow-up of current tasks and possibly tasks of the team
- Participate in the definition of "monitoring" parameters, interpret the results of the monitoring and take the actions that depend on it
- Supervise all the speakers and answer the technical need
- Training and certification of people for the work in the room
- Administrative processing, and request for actions of the speakers
- Control of infrastructure and stakeholder behaviour (compliance with rules)
- Operational control of the room and escalation of infrastructure anomalies

Profile
- Bachelor degree
- Experience in a similar function of at least 5 years wished
- DATACENTER certification considered as an asset
- ITIL V4 fundation certified is an asset, Incident & Service Management
- Notions of IT infrastructure monitoring
- San & General Knowledge in IT Infrastructure
- Knowledge in inventory tracking of IT equipment and life cycle management of it (Capacity planning)
- Autocad and Visio knowledge
- General knowledge of how a DATACENTER works
- LAN Knowledge (IP Addressing, VLAN)
- Copper / Optical fiber cabling knowledge
- IT/Network equipment installation, relocation, removal activities
- Electricity and air conditioning optimization
- Knowledge of fire protection system
- Be familiar with standard techniques and tools for project planning and monitoring
- Good communication and interpersonal skills
- Demonstrated ability to work in a team
- Know how to read and understand manuals and technical plans
- Stress resilience, strong capacity for analysis, synthesis in autonomy
- Fluent in French and English (B2-C1 level)

Ability to commute/relocate:

- Luxembourg: Reliably commute or planning to relocate before starting work (required)