Cmdb Support Assistant

Luxembourg Digital & IT Luxembourg Hybrid

TMC Luxembourg is looking for a CMDB Support Assistant for one of its clients.
- About The Member Company
- We are a global high-tech consultancy company with a team of entrepreneurial engineers, scientists, and digital experts from around the world. Together we form a fast-growing and proud community. We offer consultancy services to high-profile clients globally in diverse service areas, such as:

- Technology & Engineering
- Energy & Renewables
- Life sciences & Pharma
- Digital & IT

**About this vacancy**:
We are looking for a CMDB Support Assistant to help maintain and improve our client's Configuration Management Database (CMDB). Working closely with the CMDB Manager, you will ensure data accuracy, support ITOM Discovery, and develop dashboards for IT, business, and audit stakeholders.

Key Responsibilities:

- Support CMDB operations, data quality, and improvement initiatives
- Maintain and fine-tune ITOM Discovery settings
- Identify and fix data gaps or inconsistencies
- Build dashboards for operations, business, and compliance use
- Collaborate with teams to align CMDB with other ITSM processes
- Assist in audits and create documentation or training materials

**What we expect from you**:
Your Profile:
Must-Have:

- Experience in ITSM environments
- Knowledge of CMDB tools (e.g., ServiceNow) and IT infrastructure basics
- Familiarity with data quality best practices
- Skills in reporting tools (e.g., Power BI, Performance Analytics)
- Strong analytical and communication skills

Nice-to-Have:

- ITIL Foundation certification
- Experience with audits or CI service mapping
- Basic scripting or automation skills

**What you can expect from us**:
We are truly unique thanks to our Employeneurship model which is a true innovation for the High Technology consulting business. It is the business relationship of the 21th century for high skilled technical professionals. It is built around 5 main pillars:

- You will have a permanent employment contract, offering you stability and security ;
- You will get to know your market value and have a share in the profit your work generates thanks to the individual profit sharing ;
- We will support you with a one-on-one coaching and trainings designed to help you develop your entrepreneurial skills ;
- The competence cells structure, provides you with a strong meaningful and relevant network ;
- The entrepreneurial lab : a playground for new ideas and a potential launching for start-ups.

The 5 basic principles of **employeneurship**
- A long-term working relationship
- Enjoy the security of a long-term contract and a stable source of income while getting the opportunity to work at diverse projects.
- Individual profit sharing
- Full transparency. That’s it. For each of your projects, you know your hourly rate, your costs, and your individual performance-based profit sharing, all in order to stimulate your inner entrepreneur.
- Business cells
- Our employeneurs are grouped in business cells based on their technical expertise. They are small, focused and function as high-grade knowledge networks. And as buzzing communities of close colleagues.
- YOUniversity
- Every employeneur drives their own career. Together, we make a plan for personal and professional growth. Receive personal coaching and an extensive training budget to keep developing yourself and deliver outperformance at our clients.
- The Entrepreneurial Lab
- Work on your technical dreams in our lab. Collaborate with others in multidisciplinary teams to unlock out-of-the-box thinking and innovative ideas as well as entrepreneurial skills.