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Customer Success Manager with German and English

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**Operations** **at FE fundinfo**

Operations is the largest function within FE fundinfo. With customer support and data teams housed here, we aim to deliver first class customer service and ensure a consistent level of data quality and integrity is provided to our customers. Supported by our Customer Support team, the operations function ensures our customers get the best possible experience from the products and services they receive.

**Requirements**:
**Key Responsibilities**
- Accompany our customers as they transition from sales prospects to active users of our products.
- Focus on customer loyalty and building close long-term relationships
- Work to fix issues before they happen by proactively looking out for our customers’ business, suggesting new and innovative ways to keep them succeeding with our products.
- Keep up to date with our range of products and our customer’s business and needs to be able to make relevant suggestions and recommendations
- Monitor and ensure our customers consistently use our products and services and get the most value out of it
- Coordinate with internal teams to connect our customers’ needs with our products and services development strategy

**Key Personal Skills**
- Excellent English and German speaking/writting
- Previous experience in financial industry is mandatory
- Strong relationship building skills
- Problem solving skills
- Sense of empathy
- Ability to understand and interpret client/business data in a clear and commercial manner
- Influencing and negotiation skills,
- Industry knowledge
- Knowledge of Salesforce desirable