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Customer Success Manager

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Luxembourg Gcore Temps plein

**_Gcore is looking for a Customer success manager to join our Sales team_**

**Responsibilities**:

- Creates customer awareness within the company and acts as “the voice of the customer”
- Coordinates customer escalations and communicates with customers regarding the (current) status escalations
- Analyzes, reviews and reports performance results with customers
- Establish and maintains strong working relationships with Department Heads & Product Owners, Account Managers, and Customers
- Helps Product Owners understand the service management requirements for proposed new services & the impact

**Requierements**:

- 2-years of customer care/service experience in IT &/or Project Management
- ITIL Service Management (foundation)
- Solid administrative experience
- Natural ability to work with prospects & customers, to find what they want, and provide solutions to ensure a smooth sales process
- Natural ability to work with internal teams, finance & billing, product managers & technical staff to ensure we deliver to the customer's expectations
- Ability to establish a Service Review process; planning, organizing, and facilitating recurring meetings

**Will be a plus**:

- Customer Relationship Management
- HubSpot CRM & Intranet proficiency; Creates and maintains all Customer Success related documents and WIKI pages including archives
- Ability to develop and maintain long-term client relationships
- Create customer reports in close cooperation with Account Managers (Sales) and Process Managers (Procurement / Infrastructure) for customers
- Act as a project manager in case of new deliveries or renewal of contract/services
- Contract/engagement/relation management
- Advanced user (SAP) advantageous

**We offer**:

- Official employment in an international company with clients in 21 countries
- Opportunities for professional and career growth
- Competitive salary
- Work - Life Balance
- Great colleagues and open atmosphere at workplace
- Knowledge and discoveries sharing inside and outside the team
- Corporate and social events