Inside Sales

il y a 1 semaine

Luxembourg Solar Screen - English Temps plein

Employer

Solar Screen is a leading European provider of adhesive solutions specializing in window, walls, and furniture. With over 40 years of industry presence, we have developed an expansive international network, comprising more than 6000 professional installers. Our commitment to superior service, product expertise, and innovation has been pivotal in achieving double-digit growth annually over the last 6 years. To reinforce our current team, we are actively looking for a dynamic _Inside Sales & Training Coordinator._

Position

Joining a young and dynamic team, you will report to the Head of Business Development. It is a pivotal and diversified role, and your main tasks will include:
**Sales Support**
- Order management (encoding, processing, tracking)
- Reactive answer to all customer queries (assistance with ordering process, web shop training, etc)
- Handling complaints and any customers issues
- Payment tracking
- Administrative management of quotations

**Training Coordination**
- Administrative management of the various training booking platforms
- Upstream communication with customers to gather the necessary information and anticipate their needs
- Manage the logistics of several training sessions
- Communication with internal teams to meet their various needs (Business Development, Sales, Product...)
- Scheduling of various service providers to ensure smooth running of training sessions and customer experience:

- Coordination of travel between arrival points and hotel/training center
- Hotel reservation
- Management of catering services
- Evaluation and continuous improvement of logistics processes
- Contingency management
- Management of supplies and training materials (stock control, badge/diploma printing, etc.)
- Ensuring the visibility of training schedules to the various Solar Screen departments

**Inside Sales**
- Support the Business Development team in selling trainings via “Upsell”
- Contact future training customers to sell them additional training courses
- Follow-up on online training (e-Training)

Profile
**Your Profile**
- First relevant experience with a polyvalent or similar role
- Excellent organizational skills and attention to detail
- Ability to manage multiple tasks simultaneously in a dynamic environment
- Strong verbal and written communication skills in French and English
- Computer literate (MS Office, office management systems, etc.)
- Team spirit and ability to work independently

**Our offer**
- Strong brands, among the European leaders in its field
- Opportunity to be part of a dynamic and growing international company
- Flat organization with room for initiative
- Brand new comfortable offices
- Comprehensive training and development opportunities
- Collaborative and inclusive work environment

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