Team Leader Sales Administration

il y a 2 jours

Luxembourg Plansee Group Temps plein

100.000 Produkte und Werkzeuge aus den starken Metallen Wolfram und Molybdän: das ist seit über 100 Jahren unsere Mission und unsere Leidenschaft, die 11.000 Mitarbeiter:innen aller Welt teilen.

Wir von der Plansee Group haben noch viel vor - und werden mit Ihnen noch besser Werden Sie Teil unseres Teams

TASKS & RESPONSIBILITIES

We are looking for a result-driven Team lead to be responsible for monitoring and supervising the daily workloads of the central sales administrators ‘regional team to achieve the organization’s objectives and increase sales in line with process and procedures.

The Team Lead strives to provide the utmost of customer care and identifies any possible improvements related to both system, process and customer service.

The Team Lead of the region reports to the CSA Manager of the Division.

Yours tasks:
- Manage the day-to-day activities of the team of sales administrators and his/her customer’s portfolio- Follow up on Key Performance Indicators- Maximize Order Income and Sales Turnover- Execute our Service Level Offering in line with rules & delegation of authority- Approve system customer creation requests, checks if sales org/ production plant is appropriately defined- Motivate the team to achieve organizational goals- Organize and delegate tasks to team members- Empower team members with skills to improve their confidence, product knowledge, and communication skills- Contribute to the growth of the company through a successful team- Identify system and workflow improvements to enhance the team's efficiency- Create a pleasant working environment that inspires the team- Strongly collaborate with fellow team leads and CSA Manager of the division- Escalate service bottlenecks to level of CSA Manager of the division- Closely collaborate with Ceratizit’s Stakeholders (Sales, Supply Chain team Engineering )- Occasional customer visit in framework of order fulfilment process- Validate SAP Testing (PSQ) prior to PSP introduction

PROFILE & REQUIREMENTS- Fluency in German and English. French is considered as an asset.- min. 5 years of demonstrating excellent customer service in a similar role, preferably in a multinational environment- Good knowledge of SAP module SD/MM- Enjoy leading a team with ambition to managerial type of role- Excellent verbal and written skillset- Thrive in a fast-phased changing environment- Demonstrates high level of service, flexibility, and customer orientation- Strong team-player, enjoy performing in a matrix organization through cross-functional collaboration

WE OFFER- Responsible work, a dynamic team and an excellent working atmosphere- A secure job in an internationally active company- Intensive initial training and ongoing development fostering internal mobility- Company restaurant with fresh and varies meals- Flexible working hours- Company complementary health insurance- Free shuttlebus from the closest train-station- Company buses from some Belgian and French borders

Laura Ott | Recruiter | +352 (31) 2085289 | LUX.CERATIZIT Hard Material Solutions S.a.r.l

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