Onsite Intervention Specialist

**About Proximus Luxembourg**
Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.

With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.

Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.

Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels: PROX), provider of digital services and communication solutions operating in the Belgian and international markets.

**Telindus Luxembourg - Share more than technologies**

Telindus is a brand of Proximus Luxembourg.

Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT Infrastructure, Multi-Cloud, Digital Finance Solutions, Cybersecurity, Business Applications, Managed Services and Training.

**Job Content**:
You will be part of the NTX Consortium Team in charge of operating the European Commission’s Network Managed Services under the NMSIII framework contract.

**Activities**

For this position, we are looking for 2 half-time. The first half-time with the role of Onsite Interventions Specialist (OIS) and the second with the role of Storehouse Operator (SO)

Role of Onsite Interventions Specialist (OIS)
- Cabling to the different networks according to the cabling guidelines available. Report of any discrepancy
- Preventive maintenance
- Onsite repair following an incident
- Onsite tests and troubleshooting
- Site surveys
- Network port configuration
- Test cable and ensure accuracy of cable testing, documentation and storage
- Test, troubleshoot, and resolve issues with cable fault
- Routinely work with staff electricians, contractors and third-party vendors
- Proceed to inventory of data cabling/patching when requested
- Labelling
- Installation/removal of equipment located in local technical rooms

Role of Storehouse Operator (SO)
- Manage the customer's storehouses located in Luxembourg and Brussels.
- Propose a storehouse organisation, feed the databases linked to these storehouses
- Ensure that the correct level of spare management is respected
- Ensure a proper follow up of the consumable assets in the adequate databases
- Ensure the tasks around asset management are fulfilled
- Provide reporting on an asset under its responsibility
- Receipt of goods during the delivery process
- Quality check of the delivered equipment
- IN-OUT management on an equipment (in a storehouse, from the storehouse to a final location, from a storehouse to a network management centre)
- Reconditioning of equipment
- Write-off of equipment
- Spare management / hot spare management
- RMA (Return of Merchandise Activities) management
- Labelling
- Yearly inventory of the assets (telephony, videoconference, network and security services) on the sites where assets managed by the customer are located (Strasbourg, Luxembourg, Brussels, Dublin or any other location indicated during the lifetime of the contract)
- Regular inventories of the assets located in the storehouses

**Location and Timing issues**:

- Provision of the above mentioned services basically in Luxembourg or Brussels, with a possibility to work in other site about 1 day per month
- Business hours: 7H-19H => being able to regularly start at 7AM and being able to regularly end at 7PM
- On-call permanence during nights or weekends (about 1 week every 3 weeks).

**Profile**:
**Requirements**:

- Must fulfil the requirements to obtain an EU security clearance
- Education : BAC with good knowledge in computer sciences
- Network principle (switching/routing)

**Skills required**:

- 3 - 5 years of experience in the domain Expertise in patching and/or in the organisation storehouses
- Preferably : Good experience in the domain of Wi-Fi site-surveys and onsite troubleshooting
- Good Organisational skills

**Our Offer**:
A professional and stimulating working environment in IT & telecom sector. Various career opportunities within the Proximus Group on a national and international level, high-quality training and a rich and acknowledged expertise. We also offer you an attractive remuneration with many fringe benefits.