Client Service Team Leader
il y a 1 semaine
At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.
At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.
If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.
Join us as Client Service Team Leader - Fund Accounting
As a Fund Accounting Team Leader, you will be responsible for the management and direction of one of the business line's Net Asset Value (NAV) Oversight teams including oversight of Trades, Cash and Capital Stock, Expenses, European Tax, Audit and Special Handling. You will also be responsible for day to day activities and issues that may impact the achievement of department objectives including quality, control, and client service standards. In addition, you will be responsible for managing a moderate-sized group of employees with typically two or more Supervisors as direct reports.
Key Responsibilities:
Control and Risk Management
- Oversee the day to day activities of team ensuring deliverables are met on time and accurately.
- Act as the primary point of escalation for Client teams for any client related issues and proactively manage the resolution process with frequent updates and satisfaction measures.
- Review and discuss issues requiring escalation with Senior Management.
- Ensure procedures/checklists are documented and best practices are followed.
- Manage controls efficiently to alleviate any areas of potential risk.
Client Servicing
- Establish service standards with CSG colleagues and ensure they are shared with and understood by team members and all internal support groups (Operations, etc.).
- Serve as an escalation point for client service issues and deliverables.
- Establish appropriate contacts within client teams and internal departments and actively collaborate to improve service quality.
- Work closely with Client teams to stay abreast of client goals and service requirements
- Build overall credibility and foster trust within and outside of the Fund Accounting Services Management Team.
Leadership and Staff Supervision
- Promote a cohesive team atmosphere through exhibiting strong leadership, effective communication, professionalism, and development of individual career paths.
- Participate in the interview and selection process for job applicants.
- Oversee and ensure training and cross training of employees on relevant job functions to develop breadth and depth of knowledge.
- Participate in inter departmental and cross Line of Business Project teams.
- Complete and oversee the completion of the BBH annual performance review process.
- Provide ongoing feedback and coaching to direct reports to improve individual and team performance. Manage performance issues and disciplinary process for employees falling below set expectations.
- Assist Client Service Manager with ongoing projects and Client relationship management
Technology and Innovation
- Review and stream line functional tasks for maximum efficiency.
- Realize team efficiencies through increased automation and organize workflows.
- Leverage department metrics to identify areas of high support cost and take steps to mitigate
- Lead and assist in implementing the coordination of new business and product implementations and conversions.
Qualifications:
Education level and/or experience
- BA/BS degree in a business related field, and/or equivalent work experience.
- Minimum of 10 years of Fund Accounting experience, knowledge of Global Custody and or Transfer Agency is an advantage
- 2 plus years of supervisory experience
Knowledge and skills
- Client service skills.
- Aptitude for numbers, accuracy and organization.
- Technical and analytical ability.
- Ability to work accurately and quickly under pressure.
- Interpersonal skills.
- Written and verbal communication skills.
- Creative problem-solving skills including the ability to identify, recommend and implement solutions.
- Ability to learn and adapt to new technologies and systems.
Other requirements
- Knowledge or experience of STAR is an advanta
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