Euc Service Specialist

il y a 2 semaines

Luxembourg Deutsche Bank Temps plein

CTO Branch Technology is seeking for a Desktop, Mobility and Print (DMP) Support Analyst, to strengthen the team that is responsible for the service function of our End User Computing (EUC).

Overall Responsibility:
To provide best services and support across the Bank, we are looking for a Technology Services Analyst to cover all EUC related roles and linked tasks.

Detailed Responsibilities:

- Assume ownership and responsibility of DMP Assets and services.
- Support the business and ensure, that policy-aligned controls are implemented.
- Foster stability, security, and robustness of the DMP assets, with a state-of-the-art design and innovative solutions focusing on internal users.
- Collaborate with the global DMP Engineering teams on assets and service-related topics and coordinate ITIL related process for your EUC assets, such as Incident, Problem and Change Management.
- Oversee and/or execute corresponding initiatives (e.g., technology refresh or disaster recovery exercises).

Experience and Education:

- 3+ years professional experience in related EUC and/or DMP management areas and very good knowledge of Windows and Apple devices including MS Configuration Manager.
- Ability to handle multiple projects, service requests and incidents simultaneously.
- Knowledge of Luxembourg regulations and experience in the Luxembourg financial sector would be desirable. Furthermore, Scripting skills (PowerShell) and experiences with ServiceNow are considered an advantage.
- Excellent analytical, organizational, and problem-solving skills and experience in translation of very complex topics and sharing information in clear and crisp messages/visions. We expect an independent and reliable working style.
- Fluent in English and German (written/verbal), French is considered an advantage.

How we will support you:

- Training and development to help you excel in your career.
- Coaching and support from experts in your team and within the DB group.
- Apart from that, there are numerous other opportunities for personal and professional development.

Unsere Werte bestimmen das Arbeitsumfeld, welches wir schaffen möchten - vielfältig, wertschätzend und offen für verschiedene Meinungen. Nur eine Unternehmenskultur, die eine Vielzahl von Perspektiven, sowie kulturellen und gesellschaftlichen Hintergründen vereint, fördert Innovation. Wir setzen auf vielfältige Teams, in welchen die Menschen ihr volles Potential entfalten können - denn das Zusammenführen verschiedener Talente und Ideen spielt eine entscheidende Rolle für den geschäftlichen Erfolg der Deutschen Bank.

Unsere Unternehmenskultur setzt hohe ethische Standards und fördert ein gutes Miteinander. Unabhängig von kulturellem Hintergrund, Nationalität, ethnischer Zugehörigkeit, geschlechtlicher und sexueller Identität, körperlichen Fähigkeiten, Religion und Generation freuen wir uns über Bewerbungen talentierter Menschen.
Sprechen Sie uns an: Wir bieten flexible Arbeitszeitmodelle und weitere Zusatzleistungen, um Sie in Ihrem Berufsleben zu unterstützen.

Besuchen Sie Inside Deutsche Bank, um mehr über die Kultur der Deutschen Bank zu erfahren, einschließlich unserer Aktivitäten zu Vielfalt, Chancengleichheit und Teilhabe, unserer Führungskultur, unseren Aktivitäten zur Zukunft der Arbeit und vieles mehr.

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