Business Analyst Servicenow
il y a 2 semaines
**Mission**
The business analyst:
- Provides the translation of business requirements into ServiceNow technical specifications
- Proposes and designs solutions in line with technical architecture which fits business requirements and support change
The scope of services will be:
- Examine and interpret business requirements
- Challenge existing implemented processes, adapt when necessary
- Analyse and prepare use cases
- Align solution with technical architecture
- Write technical specifications for implementation in ServiceNow
- Write tests plans
**Skills**
**Technical skills**
**Mandatory**:
- Masters degree in electronic, telecom, information technology, computer science or related topic
- 3 to 5 years of professional experience
- Good knowledge of ServiceNow (ideal) or of another ITSM tool like BMC, Assyst or any other tool to manage ITIL support services (Incident management, etc.)
- Knowledge of ITIL, a certification is a plus
- Good knowledge of French (C1) & English (C1)
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