Order Manager Sheet Piles
il y a 1 semaine
**Responsibilities**
- Prepare order files and maintain all order records.
- Monitor enquires received and follow up as required.
- Keep customers advised of delivery lead times and liaise with supply chain functions (planning, logistics,...).
- Communicate with customers at all levels to ensure satisfactory service levels.
- Originate / request / distribute documentation as required.
- Process orders and check that all technical / commercial details are accurately detailed and passed to the mills.
- Create order confirmations / invoices to complete order cycle and order file.
- Monitor credit limits with regional sales administrators to ensure compliance.
- Check accuracy of pricing on all documentation and customer’s order, advise management in case of difference.
- Prepare and maintain order files with all documentation relating to the order and subsequent documentation.
- Coordinate as necessary in progressing where special action is required to avoid delay in critical situations.
- Record and process customer service or product claims in relation to material sold.
- Ensure all delivery notes are invoiced.
- Maintain regular communication with AMCRPS sales support.
- Maintain working contact with customer personnel and full AMCRPS commercial & supply chain team. Liaise internally / externally on monthly encashment issues.
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**Applicant attributes**
- Accuracy in work execution is essential
- Ability to prioritise workload is mandatory
- The ability to communicate at all levels within the company and with customers
- Aptitude for building good working relationship with customers
- Work as part of a team, but work on own initiative when required
- Language skills: German, French and English are mandatory; Luxemburgish is an advantage
- Knowledge of the SAP based order management system is requested
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