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Policy Servicing Administration Manager
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**About Lombard International Assurance**
Lombard International Assurance is a leading Luxembourg-based provider of insurance-based wealth solutions across Europe. A part of Utmost Group, Lombard International’s solutions are largely based on unit-linked insurance policies, serving the needs of affluent, high net worth (HNW), and ultra-high net worth (UHNW) individuals.
**_On 30 December 2024, Utmost Group announced it had completed the acquisition of Lombard International Assurance Holdings Sarl and the company will be fully rebranded to Utmost Luxembourg S.A. by the end of 2025.
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**About Utmost Group plc**
**About Utmost International**
Utmost International is a leading provider of insurance-based wealth solutions. Utmost international operates across the UK, Europe Latin America; Asia, and the Middle East. Its solutions are largely based on unit-linked insurance policies, serving the needs of affluent, high net worth (HNW), and ultra-high net worth (UHNW) individuals.
On a proforma basis at HY 2024 following the acquisition of Lombard International Assurance Holdings Sarl, Utmost International would have managed £103bn of assets under administration on behalf of approximately 210,000 policyholders.
**Your role - Are you ready for a challenge?**
Your responsibilities will be as follows:
- PS and query management (helicopter view on PSA and queries: ongoing cases, incoming numbers/pending numbers/delays/bottle necks, quality of incoming and outgoing)
- Ensure timely processing of sensitive transactions (Initiation within 24h)
- Ensure timely processing of queries related to PS in general.
- Ensure proactive escalation to the Head of Department of any issues related to the above.
- Ex.: desired ad hoc help support/advice/projects to take forward
- OPI management related to PSA
- Procedure management related to PSA
- Help team members grow, through 1-1s, yearly performance review, team meetings, training, involving them in managerial projects/tasks, Risk champion activities**Your profile - Have you got what it takes to become our PSA Manager?**
- Degree in Finance, economics, law and/or relevant professional training
- 5+ years of experience in Insurance and team management
- Insurance expertise
- KYC/AML legislation and practices Clear and concise communicator, shows ownership, problem-solving, solution oriented, service oriented, ability to adapt to a fast-paced environment, negotiation, team work, etc.
- People Management skills and experience
- IT skills (for example Office, Java, etc.)Fluent in English is an absolute must, any other European Language, preferably Italian, Spanish, Portuguese, Swedish, French, Dutch,is an asset.**We offer you**
Sitting at the crossroads of private banking, asset management and insurance, we operate in a well-established and fast-growing segment of the financial services industry. We offer a thriving and entrepreneurial work environment, with the opportunity to work across multiple geographies, learn valuable new skills, develop great expertise, and establish long-lasting relationships. It is an exciting opportunity to build a network of contacts across the organisation in a collaborative and diverse workplace. Our Luxembourg office is home to a diverse team of over 50 nationalities and we are always looking for exceptional talent to join our team. Because our people are our greatest assets, you will enjoy reward and recognition packages. We also offer you the possibility to shape your professional career in line with your own goals and the opportunity to work with the top talent in the industry. We are committed to extending equal employment opportunities to all individuals.
Be a part of our community #utmost
As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to gender, colour, religion, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.-
- Lombard International Assurance is aware of its obligations under the General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently.- Our Recruitment privacy notice is in line with GDPR and provides more information with regards to the types of data that we collect and hold on you as a job applicant, including for the performance of Background Checks. It also sets out how we use that information, how long we keep it for and other relevant information about your data. For full details please click here _Recruitment Privacy Statement_
