System Support Representative

Would you like to evolve in a structure where professional self-fulfillment and career development are key words ?

CTG was founded in 1966 in Buffalo, USA. CTG is an international IT solutions & services company, back over 50 years of experience.

CTG is the most reliable IT service provider, built on 50 years of meeting our commitments to make technology work for our clients and deliver real business value.

CTG Luxembourg PSF has more than 25 years’ service in the Luxembourg market, and the company’s continued success can be attributed to its dedicated employees. On a daily basis, the company strives to have a stronger relationship with these employees and provide them with a great work environment.

CTG’s Human Resources policy has always included a dedicated career management team, which ensures a strong link between the company and its consultants.

This approach, unique within an IT consulting company, is proving to be effective, particularly in terms of career development. The Competence Developer establishes and maintains a lasting relationship between employer and employee.

CTG Luxembourg PSF is one of the only companies in Luxembourg repeatedly recognized as "Bestworkplace ®"

As a CTG team member, you will help to deliver high-value, industry-specific IT services with clear alignment on our client’s goals and metrics for each project.

**In Luxembourg, we offer career opportunities in**:
Infrastructure
Support
Softawre development
Testing
Financial services (business analysis...)
Compliance

CTG offers our team members competitive compensation and benefits packages, and provides many training opportunities for our employees - from computer-based training to a training program for different certifications.

At CTG, we also know that connections make us stronger - both connecting to your clients to create and deliver the right IT services, and connecting with your colleagues to create a positive work environment.

We are proud to be R-E-L-I-A-B-L-E at CTG

CTG PSF is an IT Services Company dedicated to various clients mainly in the financial sector.

We are currently hiring a System Support Representative (M/F) for one of our Delivery Center (located in Bertrange & Esch-Belval).

Your missions

You are responsible for the contact with the user after escalation from the first line Helpdesk team.
You analyze the nature of the incident and are capable to provide a profound solution or assist the user in a workaround,
You handle more advanced administration tasks (Policy Groups, Active Directory...),
You update incident log in incident tracking tool and route of incident to the Infrastructure Team,
You propose improvement suggestions in incident, problem and change management.

**Profile**:
**Technical Skills**:
You have at least 2-3 years of experience as Helpdesk Agent and are able to resolve technical incidents.

**You are familiar with Windows environments**: Windows 10, Windows Server2012/2016...
You have an advanced knowledge of MS Office and ideally with Office 365,
You are familiar with ticketing tools and ITIL guidelines,
You already worked with Hyper-V or VMware environment,
You ideally have already use software deployment tools (SCCM/MECM).

**Soft Skills**:
You have strong communication skills (verbal and written) with the capacity to work in a dynmic environment,
You are motivated and have a "can-do" attitude,
You are client/service oriented,
You are team player and are able to communicate with different teams (Helpdesk, Infrastructure...),
You know how to be autonomous and proactive.
You are flexible and open to work in shift mode (6am to 10pm, nightshift and weekend),
You are open to work both from Bertrange & Esch-Belval.

Our Offer

An attractive salary package with or without a company car
A 13th month at the end of the year or each month
Meal Vouchers or financial compensation
A dedicated training program with personal development plans
Extra-legal advantages (IT material, banks,...)

**Regular events with the CTG team**: learning lunches, Staff meeting, Xmas, Marathons,

Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment.