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Sr Program Manager Eu Fba, Eu Fba Seller Experience
il y a 2 semaines
7+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 3+ years of leading large complex programs experience
Today, more than 58% of worldwide purchases from Amazon are made from third-party businesses. That’s $160B in sales, mostly from Small
- and Medium-sized businesses. Fulfillment by Amazon (FBA) enables these businesses (our Selling Partners) to hand over the heavy lifting of warehousing, payment processing, delivery returns and customer service to Amazon, utilizing the capabilities that Amazon has built over the last 25 years. Selling Partners can list and sell their products across all of our European sites from a single account. This frees them to concentrate on what they do best - finding and developing new products and marketing them to potential customers.
Amazon currently seeks creative, dynamic and experienced Process improvement Specialist to join the EU FBA Seller Experience and Reimbursements team to drive Cost of Customer Returns for Amazon and Seller and eliminating Seller points around customer returns.
Key job responsibilities
1. Establish E2E knowledge of FBA Customer Returns, Seller pain points and major drivers of costs and Seller pain.
2. Identify and lead Scalable solutions to reduce customer returns and Lost and Damage defects.
3. Identify input metrics, metric owners, align goals with respective owners, monitor and share progress on these metrics with stake holders
4. Develop weekly/monthly/quarterly mechanisms to drive visibility on defect reduction initiatives and performance
5. Work with Ops and Tech teams to develop processes and products to identify and reduce defects
6. Forecast defect reduction plan and financial impact and lead OP1, OP2 and 3YP
7. Lead funding discussions for Product and process initiatives
Luxembourg, LUX
- MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience managing accounting/finance process improvement and/or technology projects with aggressive schedules
