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Deep - Technical Officer

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Luxembourg POST Group Temps plein

**DEEP - Technical Officer**:
**Date**:14 oct. 2024

**Lieu**: Luxembourg, Luxembourg

**Entreprise**:POST Luxembourg

Afin de renforcer les équipes de DEEP au sein de la Business Line Client Infrastructure, nous recherchons actuellement plusieurs** **Technical Officer** **(M/F/n)**

**Vos missions**:

- Prendre en charge les requêtes IT des utilisateurs de nos clients au comptoir du service informatique
- Utiliser l’outil de Service Management ServiceNow et les autres outils du client. Gérer les incidents qui seront escaladés par la première ligne de support vers le service IT local
- Aider les utilisateurs de notre client pour l’orienter vers la meilleure solution ; respecter les procédures en place
- Fournir le matériel IT nécessaire aux utilisateurs se présentant au comptoiry incluant la gestion administrative
- Assurer le bon traitement ou prise en charge des demandes lors des escalades fonctionnelles
- Assurer une communication opérationnelle adéquate vers les utilisateurs de notre client et contribuer au reporting
- Contribuer à la rédaction et l'amélioration des procédures et documentation des outils

**Votre profil**:

- Vous êtes détenteur, a mínima, d’un diplôme BAC + 2 orienté IT
- Vous justifiez d’une expérience de deux années minimum réussie dans un rôle similaire (helpdesk IT, technicien d’infrastructure
- Vous êtes doté de bonnes connaissances en informatique (bon généraliste) avec un focus sur O365 et le Cloud (les certification MS900 et AZ900 sont un avantage), Windows AD, Outlook, Laptop/desktop, etc
- Vous détenez une bonne connaissance des process ITIL
- Vous êtes réactif, orienté client et solutions, avenant et à l’écoute
- Vous maitrisez l’anglais aussi bien à l’oral qu’à l’écrit. Le Luxembourgeois est un atout. De bonnes capacités rédactionnelles sont appréciées
- Vous avez un esprit d’analyse et une approche structurée et rigoureuse
- Dynamique et créatif, vous avez le goût du travail en équipe et le sens du service au client vous anime

**Intéressé(e) ?**

Rejoignez-nous en cliquant sur **"Postuler"**

Une copie conforme de votre diplôme et une copie récente de l’extrait du casier judiciaire vous seront demandées au cours du processus de recrutement.

**POST souscrit au principe de l’égalité d’accès à l’emploi.