Policy Administration Officer

**About Lombard International Group
Lombard International Group is a leading provider of global wealth and succession planning solutions with 30 years’ experience. We have the strength and expertise to help high net worth and ultra-high net worth individuals, their families and institutions protect, preserve and pass on their legacy to future generations.

As 2021 marks our 30-year anniversary, it is in our nature to constantly innovate We love what we do, quickly adapt, and we are agile, committed to serve our partners and clients across the globe with best it class wealth solutions and tailored services.

The Group serves over 20 markets across Asia, Europe, Latin America and the United States, providing multi-jurisdictional unit-linked life insurance and annuities on a global basis, with a deep understanding of local regulations, cultures and attitudes.

Group assets under administration are at €46.3 billion as of 31 December 2022. The Group’s global team of over 500 include more than 60 technical experts and over 100 client services professionals delivering an excellent level of service, specializing in multiple jurisdictions.

Funds managed by Blackstone own Lombard International Group. Blackstone is one of the world’s leading investment firms with $619 billion in assets under management as of 31 December 2020.

**At Lombard, it is in our nature to innovate
**We love what we do, quickly adapt, and we are agile, to bring out the very best in what we do
**Your role - Are you ready for a challenge?
The Policy Administration Officer is accountable for:

- Analysing client’s needs, establishing appropriate actions and prompt recording of day-to-day client requests
- Ensuring accuracy and quality in all aspects of the role including correspondence, system updates, process and procedure implementation
- Collecting and recording of all required information/documents
- Monitoring ongoing transactions until completion
- Complying with procedures, controls, industry rules and regulations
- Conducting due diligence reviews in line with corporate standards
- Dealing with complaints swiftly and accurately to help achieve customer satisfaction as well as service standards
- Acting as a point of contact for any query in regards to policy administration
- Meeting Service Level Agreements and deadlines
- Upholding Quality standards
- Taking ownership for assigned or designated internal projects or initiatives related to Policy Administration Taking ownership for keeping up-to-date on all technical aspects of the job/products, procedures, compliance and legal issues.

**Your profile - Have you got what it takes to become our Policy Administration Officer?
- University Degree in Economics, Finance, Business Management or any other relevant field and/or relevant experience in Client Services/ Policy Administration in the insurance sector
- 2+ years’ experience in Finance or Insurance
- Strong team player with excellent organisational and analytical skills
- Be able to clearly and comprehensively outline complex issues both verbally and in writing
- Multi-task efficiently between routine tasks and urgent queries, ensuring accuracy and timeliness in all your duties
- Strong prioritisation skills, flexible, reliable and responsible in challenging situations
- Decisive and capable of working independently
- Strong client service focus, solutions oriented and capable of ensuring a high service level to clients
- Ability to work in a regulated environment and to respect the external and internal guidelines
- Ability to maintain performance and positive relationships in stressful/challenging situations
- Agility and pragmatism in a complex and changing environment
- Aware of developments within the financial/insurance sector in general and competent in dealing with transfer requests and financial instruments
- Good command of MS office products
- Fluent in English and Italian, any other European language is an asset Knowledge of Luxembourg AML law

**We offer you
An exciting opportunity to build a network of contacts across the organization in a collaborative and diverse workplace. At Lombard International we have a diverse team of over 40 nationalities. We are always looking for exceptional talent to join our team. Because our people are our greatest assets, you will enjoy recognition and rewarding packages. We also offer you the possibility to shape your professional career in line with your own goals and the opportunity to work with the top talent in the industry. The work can be challenging but Lombard International is always a great place to work. We are committed to extending equal employment opportunities to all individuals.

Be a part of our community

Lombard is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected