Customer Service Agent
il y a 2 semaines
Your role
**Responsibilities**:
Support to clients (pre
- and after sales)
Call and Ticket handling, solving, tracking, dispatching and escalation
Maintaining procedures and FAQs, monitoring changes and continuously improving processes
Acting as single point of contact for the company
Handling of customer requests
Skill requirements
Customer Care minded and result oriented
Fluent English is required as it is our corporate language
Knowledge of MAC OS X, Windows 7 and Windows 10, iOS, Android etc.
Ability to follow-up on requests, set priorities and respect deadlines
Very good communication skills
Flexibility in working hours and shift rotation when necessary
Willing to learn & develop quickly
Good working knowledge of French, Spanish and German. Any additional languages will be considered bonus.
Previous customer service experience.
Nice to have
Familiar with internet business,
DNS Management,
Web Hosting Management
**Related Sectors**:
Call-Centre, Secretarial / Admin / Clerical
**Related Locations**:
Luxembourg
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