Helpdesk Officer

il y a 2 semaines

Luxembourg Arendt & Medernach Temps plein

Arendt Services, which is part of Arendt & Medernach, the largest law firm in Luxembourg, is regulated by the Luxembourg supervisory authority (CSSF - Commission de Surveillance du Secteur Financier) and operates under the status of Professional of Financial Sector (“PSF”).

Arendt Services offers a wide range of services, such as domiciliation, corporate secretarial and accounting services, fund services, directorship of companies, tax-compliance services and assistance in the winding-up of companies.

To be based in our Luxembourg office, we are looking for a:
**Helpdesk Officer**:
**Your role**:

- Creation and management of request / incident tickets (IT Portal, E-mails and phone);
- Troubleshooting printers and copiers;
- Configuration and installation of workstations;
- Configuration of laptops and mobile phones;
- Participation to the training programme of new joiners (guidance in IT tools);
- Support for meeting rooms;
- Management of the telephone exchange and video conferencing system;
- Monitoring internal staff movements;
- Regular updating of the lists of equipment and procedures;
- Implementation of "user path" (UX) techniques;
- Security awareness among users.

**Your profile**:

- You hold a Bachelor degree or equivalent higher education in computer science;
- You have at least 3 years of experience in a similar position and working environment;
- You have very good knowledge of Microsoft Office 2010, Windows 10 and good computer skills (Active Directory, Exchange, VMWare, Dameware mini remote control, Cisco CUCM, Airwatch etc.) as well as iPhone and iPad skills (device configuration...);
- You have strong knowledge in service management (incident/ problem management);
- You are familiar with encoding tickets through a tool and escalating security issues to the Security Manager;
- You have a perfect command of English and French, both spoken and written;
- You have a sense of service and pedagogy with a good team spirit;
- You are organized and know how to manage your priorities;
- Knowledge of ITIL will be considered as an asset.

**We offer**:

- Excellent internal training and career development
- An entrepreneurial working environment giving priority to collaborative work
- A hybrid working environment offering flexibility and the possibility to work from home
- A challenging role within a renowned organization
- A multicultural environment where we promote diversity, talent & ideas
- The ability to work and interact with a wide variety of specialists

**Interested?

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