Application Production Support
il y a 2 semaines
SOGETI is looking for a talented and driven **Application Production Support** to join our company.
**Your challenge**:
- IT Incident management and problem management;
- To monitor the IT Production;
- Service level management and IT reporting to the IT management;
- Technical workarounds implementation.
**Your responsabilities**:
- Proactively detect IT issue by raising tickets (Monitoring and Alerting enhancement);
- Formalize (via ticketing tool) and categorize the incoming requests. Assess properly the impact and Priority;
- Ensure tickets data quality;
- Ensure Proper Communication and global notices to the Operational Users regarding the items resolution and status;
- Deal with IT tickets in a predefined timeframe (Time to repair);
- Raise, help analysing and adressing the technical root causes of the detected IT issues;
- Organize in a recurrent way Problem Management meetings;
- Produce daily, weekly and monthly reportings to internal customers and IT management;
- Deliver incident reports and communicate them widely;
- Perform sanity checks in pre-production before the IT release. Perform sanity checks after the release and monitor the release effectiveness;
- Knowledge management: produce user guides, and documents to upgrade continuously the knowledge database.
**Skills & Requirements**:
**Your profile**:
- Minimum 3 years of experience in similar industry;
- Bachelor degree in IT (minimum BAC+3);
- Functional : Fund Industry / Transfert Agent;
- Material : Databases (Oracle, SQL Server, Sybase), Unix/Linux scripting (ksh);
- Software : Java, Webshere (WSTX), MQ Series, schedulers (Control-M);
- Languages : French. English is a strong asset.
- Within the Framework of our certification PSF please note that the presentation of the criminal record will be requested upon hiring._
**About the company****:
Capgemini Group is a global leader diverse collective of more than 360,000 strategic and technological experts based across more than 50 countries, partnering with world-renowned clients to transform and manage their businesses.
- What do we offer?_
Your career matters to us Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our **personal development, training and career management programs**, and our university innovative and business-focused learning curriculums.
We promote a **culture of diversity**. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.
Our shared values have been at the heart of the group **:honesty**, **boldness**, **trust**, **freedom**, **team spirit**, **modesty** and **fun**. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini Group.
Joining Sogeti means being part of a large Group at a human scale, where the **work life balance** is a reality.
**Industry**
Computer/IT Services
**Category**
IT & Infrastructure
**Experience**
Experienced
Applications are considered on a rolling basis
**Location**:Luxembourg
**Workspace type**:On-site
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