Application Production Support

Job description

Thanks to our growth in activity in Luxembourg, we are looking for a talented, passionate Application Production Support (F/M/X) who will work for one of our clients on diverse projects. If you want to take on these challenges, your responsibilities will be as follows:
**Mission Description**:
Provide technical and functional support on at least one the Fund admin
Contribute to the incident and problem management, based on an ITIL based operating framework
monitor the production environment and
report to the IT APS Manager
Proper Communication to Operational Users regarding item resolution and status
Internal Global Communication between IT, management and operational Unit during incident resolution and post-mortem
Good communication between our Service Delivery team and L3 Support Team as of Infrastructure
Necessary actions to resolve production incidents and supports according to our SLA
Provide an added-value to the development team (for bug correcting)
Avoid recurring incident
In case of incident, deploy all needed resources to establish the root cause
Action plan to be put in place to avoid past incident to be recurrent
In case of Problem, provide all data needed to L3 Team to minimize correction time and then delivery
Write incident report that summarizes the way the incident was solved, why it occurred and what can be put in place to avoid recurrence.

You need to have a strong knowledge in Java OR.Net and SQL

Be willing to work in the banking sector

**6 advantages of joining Amaris Consulting**:
In-depth training so that you can gain more technical skills.
Certifications that will allow you to gain a competitive edge.
An R&D Lab that will give you the opportunity to develop your skills that you can then use on innovative projects
Opportunity to pitch your ideas to help us grow a successful business
Regular coaching and mentoring provided by our Senior Technical Consultants who will allow you to become, in turn, an expert in your profession.
An attractive, tailor-made and evolving career path

What about my salary?

It all depends on your profile and your skills, but we offer a fixed salary in line with the market and scalable throughout your career with us.

Most importantly, you'll be part of an independent company that values:
**Agility**: we are flexible, dynamic and offer a stimulating environment.

**International**: daily international exchanges and mobility opportunities around the world.

**Intrapreneurship**: if you want to invest in related topics or develop a Business Unit, Amaris is for you

**Supportive Leadership**: with a limited number of consultants, your manager will adapt to your profile and accompany you throughout your professional journey

Still not convinced ? Because we are committed to giving meaning to our daily actions, Mantu is committed to sustainability (reduction of our carbon footprint, collaboration with various associations, diversity and inclusion policy).

Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 6000 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

**Brief Call**: Our process typically begins with a brief virtual/phone conversation to get to know you The objective? Learn about you, understand your motivations, and make sure we have the right job for you

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities

**Case study**: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

We look forward to meeting you