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(German) Client Relationship Officer
il y a 2 semaines
About the team
Tasks
- Monitor and investigate client complaints or difficulties to help analyse the need for systems or procedures enhancements in order to improve the quality of our client services;
- Follow up with clients to ensure their technical issues are resolved;
- Troubleshoot, investigate, and report product errors, failures, or complaints to management;
- Update our internal databases with information about technical issues and useful discussions with client;
- Perform quality checks, collect and analyse customer feedback, share with appropriate stakeholders, and advise on opportunities for improvement;
- Ensure optimal funds’ business set-ups;
- Service fund clients to ensure timely and excellent delivery of services as agreed with each fund;
- Ensure that the clients‘ portfolio allocated is managed properly and is in good standing from a legal, accounting and tax perspective;
- Pro-actively monitor regulatory changes having an effect on the funds and/ or underlying investors;
- Collaborate with the operations team to ensure client requests are addressed in a timely manner and with our compliance team on all relevant AML and KYC cases.
**Requirements**:
- A minimum of 3-5 years of experience in a client-facing role within the financial services industry;
- Strong interpersonal skills, with the ability to build strong relationships, to empathize with clients and understand their needs and concerns;
- A results-driven mind-set, with the ability to meet and exceed sales targets and KPIs;
- Ability to work independently and as part of a team, with good judgment and decision-making skills;
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously;
- Strong analytical skills, with the ability to interpret financial data and market trends;
- Proficiency in Microsoft Office programs, particularly Excel and PowerPoint;
- Excellent communication skills, both verbal and written in English and German is mandatory; proficiency in additional languages (e.g. French, Luxembourgish) is a plus;
- A passion for client service and a commitment to ethical business practices.
**Benefits**:
- Opportunity to join a dynamic, international and growing team with the possibility of a real boost in your knowledge and your career;
- Culture of diversity and creativity with smart people who take pride in what they do;
- Flexible working hours, the possibility of remote work, a permanent work contract and 30 vacation days;
- A collegial work environment with regular events, a flat hierarchy advocating communication;
- Supportive management team that values employee feedback.
If the above sounds like you and matches your skill set, we would love to hear from you To apply, please send your CV with your expected salary and starting date to
We look forward to hearing from talented and motivated individuals who are passionate about joining our team and making a difference in our industry. Don't miss out on this exciting opportunity to grow with us
