Operations Client Service
il y a 1 semaine
The Client Service Unit (CSU) provides custody client servicing to our clients and their agents and deals with internal and external contacts to resolve and address client queries and ensures all internal and external/client deliverables are met or exceeded.
Principal Tasks
- Day to day liaison with our clients and their agents in respect all Custody items
- Ensuring we meet deliverables as set out on the Service Level Agreements
- Partnering with the various offshore teams to resolve complex issues and identify root cause as well as steps to prevent re-occurrence
- Production and analysis of monthly/daily/weekly/ad hoc reporting
- Adhering to and creating effective internal controls
Core Competencies
Professional Agility
Be adaptable, responsive to change and intellectually curious, while rigorous in pursuit of client solutions
Quality & Risk Management
Promote high quality query management and ensure that organizational risks are managed through embedding and adhering to effective controls
Exception Processing & Resolution
Engage in exception resolution process, pro-actively resolve enquiries and exceptions on a case-by case basis by working with functional teams and State Street colleagues
Process Workflow
Build and manage the flow of information and data to ensure an accurate output with limited issues and exceptions
Data & Analysis
Develop and maintain scorecards and metrics. Collect, analyze, package and communicate data at various levels for use by stakeholders
Individual Responsibilities
- Build expertise in functional and technical knowledge across multiple disciplines attending training as required
- Complete accurate processing of system information to meet internal standards (SOPS, Job Aids etc.)
- Collaborate with others to drive success of team
- Raise ideas to manager to support operational improvements
- Respond in a timely manner to queries such as clients/internal departments
- Identify and report all risk and compliance issues, breaches and suspicious activities
- Act in accordance with Risk Excellence as part of our Way Ahead foundation
Disposition
- Self-motivated
- Enthusiastic
- Self-reliant
- Flexible
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
State Street is an equal opportunity and affirmative action employer.
-
Operations Client Service, Vp
il y a 1 jour
Luxembourg State Street Temps plein**Who we are looking for** As Vice President in Luxembourg Fund Accounting Team, you will be directly responsible for oversight of NAV Production and service level of NAV teams to which State Street Luxembourg is delegating some activity. This position requires strong staff management and client servicing skills as well as relevant industry experience. The...
-
Client Service Manager
il y a 2 semaines
Luxembourg BKN Capital SA Temps plein**Who we are** BKN Capital S.A. is an authorised Alternative Investment Fund Manager (AIFM) specialised in building, operating and distributing Alternative Investment Funds. We deliver turnkey fund solutions for investments in a complex regulatory environment. Based in Luxembourg, we are a premium provider of independent fund management services for...
-
Fund Services Client Operations Analyst
il y a 1 jour
Luxembourg JPMorgan Chase & Co Temps plein**JOB DESCRIPTION** As a Fund Servicing Analyst, you will play a role in ensuring a high quality delivery of services across all mutual fund product offerings. On a daily basis you will be involved in driving client issue resolution, ensuring proper execution on client instructions and deliverables, communicating client status updates and providing data to...
-
Fund Services Client Operations
il y a 1 jour
Luxembourg JPMorgan Chase & Co Temps plein**JOB DESCRIPTION** On a daily basis we drive client issue resolution, ensuring proper execution on client instructions and deliverables, communicating client status updates, acting as escalation point of contact for all fund accounting utility client facing queries and providing data to management to ensure appropriate escalation and prioritization of all...
-
Client Services Manager
il y a 3 jours
Luxembourg IQ-EQ Temps plein**Company Description** IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. As Client Services Manager/Director, you will act as a senior-level executive responsible for overseeing...
-
Fund Services Client Operations
il y a 1 jour
Luxembourg JPMorgan Chase & Co Temps plein**JOB DESCRIPTION** As an associate in the team, you will play a key role in ensuring a high quality delivery of services across all mutual fund product offerings. On a daily basis you will be involved in driving client issue resolution, ensuring proper execution on client instructions and deliverables, communicating client status updates, acting as...
-
Client Service Analyst
il y a 1 semaine
Luxembourg Deutsche Bank Temps plein**Overview / Purpose of the Role**: The Service Operations (Operations) Profession is responsible for the delivery, oversight and management of functional teams undertaking operational and transaction-based processes, working within agreed policies, procedures, Key Performance and Risk Indicators. Operations objectives include designing and implementing a...
-
Wealth Management Operations
il y a 1 jour
Luxembourg Goldman Sachs Temps pleinYOUR IMPACT: OUR IMPACT: Operations is a dynamic, multi-faceted division that partners with all parts of the firm to deliver banking, sales and trading and asset management capabilities to clients around the world. In addition, Operations provides essential risk management and control to preserve and enhance the firm’s assets and its reputation. For every...
-
Vice President, Client Service Ii
il y a 1 semaine
Luxembourg BNY Mellon Temps pleinOverview Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s...
-
Vice President, Client Service Ii
il y a 1 semaine
Luxembourg The Bank of New York Mellon Corporation Temps plein**_Bring your ideas. Make history. _** BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top...
