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il y a 2 semaines
We are looking for a CMDB Architect for a major institution in Luxembourg. This is a 6 months contract that can be extended.
This is an onsite position, the applicant requires a valid EU Visa.
The role consists of:
- Develop and maintain the technical design of the ServiceNow & BMC CMDB to meet the current and anticipated scope, maintain CMDB integrity, and effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
- Develop, maintain, and ensure adherence with CMDB technical design standards
- Create and maintain CMDB architecture and technical design documentation
- Proactively identify ServiceNow & BMC technical deficiencies and recommend solutions
- Evaluate enhancement requests, provide design recommendations, and document technical requirements
- Ensure solution design and process consistency and continuity across the CMDB, IT Domains, and the processes that depend on the CMDB
- Design and implement solutions, which may include or require client scripts, UI policies, UI actions, business rules, workflows, and automation
- Proactively identify and resolve data or functionality gaps in the CMDB
- Design, implement, manage and ensure the effectiveness of the integration of the CMDB with external sources of data
- Design, implement, and manage the integration of the CMDB with other systems that receive CMDB data
- Develop and manage transforms for bulk updates to the CMDB
- Act as lead architect for the migration from BMC CMDB to ServiceNow CMDB
- Participate in ServiceNow CMDB upgrade planning, testing, and validation
- Provide ServiceNow technical leadership, guidance and training as needed
- Collaborate with cross-functional teams to achieve goals and objectives
- Develop and maintain plans for both project and operational activities and provide project or operational briefings / updates as needed
- Communicate technical challenges and solutions to both technical and non-technical audiences
**Requirements**:
- 5 years’ experience with designing / developing technical solutions for a ServiceNow & BMC CMDB, including those related to the Cloud, to maintain CMDB integrity, and to support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
- Experience with ServiceNow CMDB and discovery
- In-depth understanding and background in CMDB, BMC, ServiceNow Discovery, Service Mapping, and Performance Analytics
- Experience developing and maintaining CMDB technical design standards
- Demonstrated experience creating / maintaining CMDB technical documentation
- Experience working with stakeholders to evaluate enhancement requests, providing designing recommendations, and documenting technical requirements
- Experience designing solutions that include or require client scripts, UI policies, UI actions, business rules, workflows, and automation
- Experience integrating the ServiceNow & BMC CMDB with external data sources (e.g.: SCCM) and data consumers
- Expert understanding of the key technologies relevant to the ServiceNow & BMC integration solutions, including ODBC, REST, SOAP, LDAP, SSL, etc.
- Strong technical leadership skills
- Excellent organization skills and an ability to develop and implement plans for transforming issues / requests to completion
- Demonstrated ability to effectively prioritize and balance multiple activities
- Resourceful, takes the initiative to accomplish goals and objectives
- Strong understanding of the overall IT infrastructure
- Strong communication (written and verbal) and interpersonal skills with technical and non-technical audiences
Preferred Qualification/Experience:
- ServiceNow Certified Implementation Specialist (Focusing on CMDB and Discovery)
- BMC certification
- DIGIT CMDB team experience
- ITIL foundation certified
- Experience in ServiceNow scripting using Javascript
- Demonstrated experience implementing ServiceNow’s CSDM, preferably version 3.0, and other data model designs for the CMDB
