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Internal Services
il y a 3 semaines
**IT SERVICE MANAGEMENT**
**LUXEMBOURG**:
**Isabelle Poujol-Lamain**
**Recruitment Manager**
**_CTG PSF is an IT Services Company dedicated to various clients mainly in the financial sector. Our Delivery Center dedicated to Customer Support is currently growing We are looking for an _**_experienced Service Desk agent (M/W/X) _**_ready to join this talented team. _**_(Mainly Bertrange and / or Esch sur Alzette)_**
**YOUR MISSIONS**:
Here are the missions that are waiting for you
- Mainly in the financial field, you will have to **adapt yourself** to different situations by using your experience, your knowledge but also your colleagues advice
- You will also be **involved in customers projects**:
- To be more precise, you will have to provide these following tasks:
- Support on **network** infrastructure,
- **Call handling, tracking, dispatching, **and** escalation,**:
- **Monitoring** critical systems,
- Participation to **infrastructure improvement projects.**
**YOUR PROFILE**:
- You have at least **2 years’ experience **in a similar position in which you have developed your knowledge in IT products like : Ticketing Tools, MS Windows systems, MS Office (including Outlook), Office 365, Active Directory, SharePoint...
- You are **open minded **and ready to work in a multicultural environment,
- You have a **great Team Spirit** and you are **customer oriented,**:
- You are able to speak **French and English,**:
- Very important : as we are providing 24/7 service to our customers, you are **available to work on nights and weekends,**:
- **ITIL certification **would be an added-value
- You hold an **EU driving Licence**
**OUR OFFER**:
- An **attractive salary** package with or without a **company car**:
- **A 13th month** at the end of the year or each month
- **Meal Vouchers** or financial compensation
- A dedicated **training program** with personal development plans
- Extra-legal advantages (IT material, banks,...)
- Regular **events** with the CTG team: learning lunches, Staff meeting, Xmas, Marathons,...
- Within the framework of our PSF certification, please note that an _**_extract of police record_**_ will be asked during our process of recruitment._
