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**Overview of responsibilities**:
The Intermediate Representative, Client services for Corporate Trust reports into his/her Team Leader and provides support to the team and to the daily activities of clients serviced out of The Bank of New York Mellon SA/NV, Luxembourg Branch (“BNYML”). Such supporting responsibilities shall include (but not be limited to):
- Support client relationship management - ensure that internal and external clients are delivered an accurate, timely and quality service during all aspects of the processes for which BNYML is appointed as Agent.
**Assigned tasks**:
- Onboarding of new deals.
- Creation and maintenance of noteholder registers.
- Manage filings with the CSSF and Luxembourg Stock Exchange.
- Ensuring that invoicing is performed in a timely manner.
- Assist the team in daily tasks.
**Leadership**:
- No direct reports; provides guidance to less experienced Client Processing Support staff, as needed.
**Qualifications**
- 1-2 year(s) experience in banking industry
- Knowledge of Corporate Trust roles is an advantage
**Languages**:
- Fluent English written and oral
- Fluent French written and oral
- Basics in Luxembourgish is an advantage
**Skills**:
- Excellent organisational skills with ability to plan and think ahead.
- Excellent work attitude
- Ability to work independently and under pressure while being perfectly organized and rigorous.
- Able to conduct themselves with integrity and a desire for excellence at all times, with a clear sense of personal responsibility.
- To treat all colleagues, internal and external, with respect and to proactively create an environment of teamwork.
- Pro-active and client-oriented attitude with the necessary flexibility and a 'hands-on’ approach - Excellent client service skills - client focus.
- Results-oriented, organized and self-starter.
**Systems**:
- Outlook
- PC Desktop Applications
**BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.**
**Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
