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Datacentre Support Specialist Senior

il y a 3 semaines

Luxembourg Proximus Group Temps plein

**About Proximus Luxembourg**
Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.

With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.

Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.

Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels: PROX), provider of digital services and communication solutions operating in the Belgian and international markets.

**Telindus Luxembourg - Share more than technologies**

Telindus is a brand of Proximus Luxembourg.

Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT Infrastructure, Multi-Cloud, Digital Finance Solutions, Cybersecurity, Business Applications, Managed Services and Training.

**Job Content**:
**Overall Job Description**

In the context of a Managed Services contract, with an international organization in Luxembourg, with a farm of 10.000+ servers (Windows, UNIX, VM, and Backup & Storage) located in five datacentres, we support our customer all along the service management chain. This service management chain is composed of service strategy (technology guidance), service design (with a dedicated team of Architects), service transition (with a dedicated team of Project Managers and Developers) and service operations.
We are actively looking for a skilled and brilliant Computer Room Supervisor to work in a dynamic team to maintain, organise, guarantee, supervise and evolve customer DATACENTER.

**Activities**
- Guarantee the availability of the following basic services for IT operations: electricity, air conditioning, connectivity and security
- Ensuring the documentation of network connections, on a regular basis
- Provide customer support
- Ensure the follow-up of the study, construction and delivery phases by ensuring compliance with the technical constraints related to sensitive environments
- Provide technical interface between clients and external stakeholders
- Develop solutions
- Develop procedures
- Establish documentation (for example concerning connections etc...)
- Monitor the quality of work in execution
- Track access requests
- Track inventory
- Advise clients on the right solutions
- Write technical reports and 'reporting'
- Read and know how to interpret technical plans (electrical, mechanical or other...)
- Participate in the realization of projects
- Organize the implementation of the equipment
- Organize the work autonomously
- Track incidents and work in progress
- Follow up of administrative tasks
- Enforce the instructions
- Ensure technical permanence 24/7
- Ensure team shift coverage (7:00 - 19:00)
- Administrative follow-up of current tasks and possibly tasks of the team
- Participate in the definition of "monitoring" parameters, interpret the results of the monitoring and take the actions that depend on it
- Supervise all the speakers and answer the technical need
- Training and certification of people for the work in the room
- Administrative processing, and request for actions of the speakers
- Control of infrastructure and stakeholder behaviour (compliance with rules)
- Operational control of the room and escalation of infrastructure anomalies

**Profile**:
**Professional Skills**
- ITIL Knowledge, Incident & Service Management
- Notions of IT infrastructure monitoring
- Knowledge in management and control of physical access in the machine room
- San & General Knowledge in IT Infrastructure
- Knowledge in inventory tracking of IT equipment and life cycle management of it (Capacity planning)
- Autocad and Visio knowledge
- General knowledge of how a DATACENTER works
- LAN Knowledge (IP Addressing, VLAN)
- Copper / Optical fiber cabling knowledge
- DC patching (copper/fiber)
- IT/Network equipment installation, relocation, removal activities
- Patching inventory management
- Electricity knowledge
- Air conditioning knowledge
- Knowledge of fire protection system
- Be familiar with standard techniques and tools for project planning and monitoring
- Good communication and interpersonal skills
- Demonstrated ability to work in a team
- Know how to read and understand manuals and technical plans
- Customer friendliness and courtesy
- Stress resistance
- Capacity for analysis,