Digital Product Manager

**About Proximus Luxembourg**
Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit.

With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.

Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.

Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels: PROX), provider of digital services and communication solutions operating in the Belgian and international markets.

**Telindus Luxembourg - Share more than technologies**

Telindus is a brand of Proximus Luxembourg.

Founded in 1979, Telindus Luxembourg accompanies all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored support services. Its areas of expertise include Telecommunication Services, ICT Infrastructure, Multi-Cloud, Digital Finance Solutions, Cybersecurity, Business Applications, Managed Services and Training.

**Job Content**:
**Purpose of the position**

The digital product manager is responsible for managing the full lifecycle of our apps and the cross-platform integration of the different digital tools.
In this role, the digital product manager translates customer needs into concrete digital solutions with managing multidepartemental teams.
This role interfaces with a wide range of internal and external teams such as product, customer care, loyalty, marketing and communications, engineering, billing, etc. to ensure the digital solutions are in line with the objectives and strategy of the company.

**Strategy for Digital tools and services**
- Collaborate with different roles/managers on defining the strategy for Digital tools & services (including apps, Web Self Care, E-shop and other digital solutions)
- To be responsible for the Digital Products & tools roadmap, planning, definition and design, implementation and user experience:
Product & Tools definition
Translating roadmaps into manageable product implementation plannings
Maintaining the prioritized development of use cases, features, and debugging
Analysing product metrics and trends to assess product performance and improvement
Opportunities
Coordinate and manage the implementation of digital tools and services with internal and external partners.
Manage the budget associated with the development of the digital tools and services.
Manage cross-platform integrations of products and customer care digital tools:
Responsible for ensuring a similar customer experience across digital platforms for products and services.
Responsible for defining the required features for the different platforms to ensure a good customer experience.
Define, develop and implement digital solutions to further digitalise our customer journeys and bring value to all stakeholders

**“Digital first”**:

- Define together with Telecom and/or ICT product managers the optimal digital on-boarding and lifecycle management experience of our products and services
- Identify and implement key opportunities for digital Up/xsell of products and services
- Work on the integration of e-care/e-sales tools into our existing or new digital communication channels
- Identify and implement key opportunities for UX/UI optimizations on the existing Apps and other digital tools
- Identifying consumer needs and filling product gaps through the generation of new ideas (product, CEX improvements, etc.)

Other activities and responsibilities, in addition to those mentioned above, may be assigned to the position holder.

**Profile**:
**Required level of education/training and experience to qualify for the position**
- Education / training (or equivalent level):
Business or engineering oriented education & experience (economics / commercial science /management / engineering / software development)
- Required experience:
Product manager or technical product manager with a minimum of 5 years’ experience.

**Technical Knowledge / Skills**
Knowledge, mastery of tools, and skills required to perform the function

1 Digital projects (Web and mobile) and design discussions
2 Customer experience
3 Proficient in defining key metrics to measure success of digital products
4 Familiar with current and emerging technologies
5 Knowledge of Agile Methodologies and Design Thinking is considered a plus
6 Project management skills (scoping, planning, coordinating) with experience implementing and adjusting processes for improved efficiency