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Votre agence Agrolux, spécialiste des métiers de l'industrie et membre du groupe RAS intérim comptant 160 agences en France et en Espagne, recherche pour l'un de ses clients un:
**Assistant Customer Service (CDI)**:
- Votre mission : _
- Coordonner et planifier les expéditions selon les demandes clients
- Travailler en équipe avec vos collègues approvisionnement et planning de production
- Assurer le suivi des transporteurs et les délais de livraisons dans le respect du cahier des charges ;
- Vous vous assurez de la conformité de vos expéditions avec les règles douanières nationales et internationales ;
- Traiter les litiges clients qui lui sont affectées ;
- Contrôler la facturation et assurer le suivi des réclamations.
- Intervenir et manager au niveau opérationnel des conférences téléphoniques directement avec nos clients
- Votre profil : _
- Vous êtes titulaire d'un diplôme de type BTS Transport & Prestations Logistiques ou Commerce International
- Vous faites preuve de réactivité et êtes doté d’un bon relationnel client
- Vous êtes autonome, rigoureux et organisé
- Vous maîtrisez le Pack Office (Excel en particulier) et les outils de Web conference
- Bilingue Français et Allemand. La connaissance de l’Anglais est un atout.
Si vous êtes disponible et intéressé par cette offre, contactez-nous sans attendre au (+352) 20 80 04 78 1
Type d'emploi : Temps plein, Durée indéterminée
