Customer Service Administrator

il y a 7 jours

Luxembourg Zurich Insurance Temps plein

Job Summary- Zurich is one of the world’s leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. With about 53,000 employees serving customers in more than 170 countries, we aspire to become the best global insurer as measured by our shareholders, customers and employees. We help individuals, small and medium sized companies and global corporations around the world understand and protect themselves from risk by offering a wide range of insurance products, solutions and advisory services.**Customer Service Administrator (M/F/d)**

**Fixed-Term Contract**
- Main Responsibilities- This role provides you with the opportunity to join ZEL’s Corporate Pensions team. As a Customer Service Administrator, you will service our existing European portfolio. You will have extensive interactions with brokers, customers, and internal stakeholders.- As the Customer Service Administrator, you will:
- Administer existing schemes within the agreed service standards (sustaining relationships with planholders, brokers and colleagues within the Zurich Group)
- Providing support to the planholders in introducing new entities
- Perform Anti Money Laundering (AML) checks/review in accordance with compliance and legal guidelines;
- Communicate any agreed options or solutions to customers and brokers in an efficient, timely and professional manner;
- Manage and maintain good working relationships with existing brokers/customers by ensuring customer/broker expectations are managed and met;
- Responding to queries and acting as a liaison between the customer and the operational teams
- Perform administrative and organizational tasks of the team.
- Your skills and experience- Fluent in English & French are mandatory
- 1-2 years’ work experience within the insurance/ finance industry or in a similar position would be an asset
- Excellent communication skills, both written and verbal
- Computer literate, including knowledge of Microsoft Office packages (e.g. MS Word and MS Excel)
- Good organizational and time management skills with the ability to work accurately and to deadlines
- Constructive approach to dealing with internal and external customers
- Problem solving and ‘can do’ attitude
- We offer- Fixed term contract, 12 months - Full-time position in our friendly and motivated team in Luxembourg
- International working environment
- Compensation packages to high standard market rates
- A high standard Group health insurance & Pension plan
- Flexible working policy to support your work life balance
- Career path and opportunities within Zurich Group
- Executive Managers whose doors are always open
- A work model based on transparency and recognition
- Training & Development for upskilling your future experience

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