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M365 Endpoint Technical Support Specialist

il y a 2 semaines

Luxembourg, Luxembourg beBee Careers Temps plein
About the Role

This is a challenging and rewarding opportunity to work as an M365 Endpoint Administrator & Support Specialist. You will be responsible for providing high-quality support to end-users, resolving complex incidents, and performing system monitoring to proactively identify operational issues.

Your Key Responsibilities:

  • Act as Level 2 support on escalation from Level 1 to solve complex incidents and provide Level 1 support in case of overflow of activities.
  • Provide daily reporting activities to the IT Support Coordinator.
  • Daily support end-users in standard services (standard requests and incidents).
  • Support resolution of any kind of support request.
  • Perform system monitoring to proactively identify operational issues and system management activities.
  • Act on production Servers/Environment in an analysed, controlled and risk aware manner.
  • Maintain information systems components efficiency according to defined procedures and service levels.
  • Support other Group IT entities on daily management of systems.
  • Help end-users in their use of standard services and applications.
  • Implement solutions for our business and our IT infrastructure.
  • Provide high quality support for any kind of incident.
  • Ensure all operational procedures, monitoring and support procedures are up-to-date and executed as required.
  • Guarantee an efficient incident management, meaning incident resolution under the SLA.
  • Will participate in the on-call 24/7 support of our critical infrastructure.
About You

To succeed in this role, you will need to have a bachelor's degree or an equivalent diploma in IT, with a minimum of 2 years of experience in supporting, deploying, configuring, and administering endpoints.

Your Profile:

  • A strong background in IT, with experience in endpoint administration and support.
  • Knowledge and product experience with the entire M365 suite, including Teams, Exchange Online, Entra, SharePoint, Intune, licensing, and Security.
  • Knowledge of PowerShell scripting for performing various support and administrative tasks.
  • An ITIL certification is preferable.
  • Good communication and analytical skills.
  • Results-oriented, resistant to stress, and user-oriented.
  • Proactive, curious, flexible, and collaborative to solve incidents.
  • Good oral and written skills in French and English. The knowledge of German and/or Luxembourgish is considered an asset.
About Us

We offer a multicultural and international working environment that encourages diversity and inclusion. Our company actively shapes the energy transition in Luxembourg and the Greater Region.

Our Offer:

  • A competitive salary with many additional benefits, including a bonus, a complementary health insurance, a pension plan, and 34 days off per year.
  • Continuous learning and development career path adapted to the needs of each employee.

Note: For external applications, a recent copy of the police record might be requested if you are invited for an interview.