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Hydrosat is a data analytics and satellite Earth observation company leveraging thermal infrared and multi-spectral data to deliver insights into crop health, drought and wildfire risk, industrial activity, and defense situational awareness for government and commercial customers.
We are seeking an IT Systems & Operations Specialist, based in Luxembourg, to support our globally distributed team and help manage the systems that power our operations. This individual will play a key role in enabling a productive, stable, and well-supported remote workforce by maintaining endpoint systems, automating onboarding workflows, managing collaboration tools, and providing responsive IT support across multiple platforms and time zones.
This is a hands-on, generalist IT role ideal for someone who enjoys troubleshooting, improving internal tooling, and contributing to a secure, seamless user experience in a fast-paced, remote-first environment.
- Provide first-line IT support to employees across the organization, ensuring timely resolution of hardware, software, and access-related issues.
- Manage user lifecycle operations via Rippling, including onboarding, offboarding, and changes across tools like Slack, Microsoft 365 (Outlook, Teams, SharePoint), JIRA, and other SaaS platforms.
- Maintain and support a diverse device fleet including Windows, macOS, and Linux laptops, ensuring consistent patching, performance, and access management.
- Coordinate remote support sessions, device provisioning, and technical troubleshooting for globally distributed team members.
- Maintain visibility into endpoint health and ensure device hygiene using SentinelOne and other administrative tools.
- Assist with integration and administration of enterprise collaboration and productivity platforms such as Slack, Teams, Zoom, and Google Workspace (as applicable).
- Manage asset inventory, license tracking, and IT documentation to support internal controls and system audits.
- Support internal process improvements for IT workflows, including scripting and light automation where applicable.
- Collaborate cross-functionally with operations, engineering, and security teams to ensure alignment with Hydrosat's technology policies and compliance goals (e.g., NIST
Requirements
- Based in Luxembourg, with eligibility to work in the EU.
- 2–4 years of experience in IT support, help desk operations, or systems administration in a hybrid or remote-first environment.
- Familiarity supporting and troubleshooting Windows, macOS, and Linux operating systems.
- Experience managing accounts and settings in Microsoft 365, including Outlook, Box, Teams, and OneDrive.
- Strong knowledge of Slack, Zoom, and remote collaboration tool support.
- Ability to manage SaaS tools and handle IT onboarding/offboarding in platforms like Rippling or similar IAM tools.
- Proficiency in managing support tickets and workflows using tools such as JIRA or equivalent.
- Strong communication skills, a service mindset, and ability to work independently across time zones.
- Comfortable working in a fast-paced environment with evolving systems and priorities.
Nice to Have
- Experience supporting remote-first or globally distributed teams.
- Familiarity with endpoint management tools (e.g., Rippling, SentinelOne).
- Exposure to compliance environments such as NIST , SOC 2, or ISO
- Familiarity with AWS service administration, including IAM, EC2, and basic networking or access troubleshooting.
- Experience writing internal documentation or user guides.
- Scripting or automation experience in PowerShell, Bash, or similar tools.
- Familiarity with incident response best practices, including basic procedures for identifying, documenting, and escalating security events.
Benefits
- Attractive compensation package
- Equity through stock option plan – be part of our long-term success
- Fast-paced, dynamic startup environment with real impact and ownership
- Hybrid work model – 1 remote day per week
- Work-from-anywhere flexibility – up to 2 weeks per year
