Technical Support Specialist

il y a 2 semaines

Luxembourg, Luxembourg beBee Careers Temps plein
Job Description

We are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers.

Your Key Responsibilities
  • Log, categorize, prioritize, diagnose, resolve, close, and escalate incidents in a timely and efficient manner.
  • Own and communicate effectively throughout the lifecycle of an incident, ensuring seamless customer experiences.
  • Handle service requests that are both in-policy and out-of-policy, using your expertise to deliver resolutions.
  • Intervene onsite at user locations or temporary locations to provide immediate support.
  • Execute IMACD tasks with precision and attention to detail.
  • Raise requests for authorization of service requests as needed.
Your Profile

To succeed in this role, you must possess excellent communication and problem-solving skills. You should have experience working in a similar position for at least two years and be fluent in English and French. Additionally, you should be familiar with ticketing tools and CMDB tools, as well as Microsoft Office Suite and Microsoft OS (Windows 7 and 10). Knowledge of mobile devices and mobile phone services, networking protocols, and troubleshooting PCs/Laptops/Tablets, VPN, etc., is also essential.

  • You should have good problem-solving skills and be flexible and stress resilient.
  • A team player who thrives in an international environment and enjoys working collaboratively with others.
  • Pays close attention to details and prioritizes customer satisfaction above all else.
What We Offer
  • An individualized career development plan and a dedicated training program to help you grow professionally.
  • A competitive salary package and comprehensive benefits, including additional vacation days.
  • Extra-legal benefits, such as daily allowances and a PC plan, to enhance your overall compensation package.
  • Regular events with the team, including learning lunches, staff meetings, Christmas celebrations, and sports events, to foster camaraderie and social connections.

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