Senior Crisis Resolution Specialist

il y a 5 jours


Luxembourg, Luxembourg Orcan Intelligence Temps plein

Orcan Intelligence is seeking an experienced Senior Crisis Resolution Specialist to lead and coordinate critical incident response, minimizing service disruption, and driving continuous improvement of crisis management processes.

Key Responsibilities:
  • Incident lifecycle management
  • Incident response coordination
  • Process optimization (ITIL)
  • Root cause analysis (Pirs)

The ideal candidate will possess a strong understanding of ITIL and Pirs methodologies, with experience in incident management and process optimization. Fluency in English is required, with French being an asset.

Required Skills and Qualifications:
  • Proven experience as an Incident Manager or in a similar role
  • Strong knowledge of ITIL and Pirs methodologies
  • Excellent communication and problem-solving skills
  • Experience with incident tools such as ServiceNow or Omni Tracker

If you are interested in pursuing this opportunity, please submit your CV and contact details for consideration.


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