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IT Support Specialist Trainee
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This internship is an excellent opportunity for you to gain hands-on experience in IT service management. As a member of our IT Service Desk team, you will assist users with IT-related issues and provide valuable support.
You will have the chance to explore a range of activities and tasks within an enterprise IT environment. Your responsibilities will include assisting in incident management and service request fulfilment, providing end-user support remotely and in the office, registering and managing tickets in our service management system, working closely with all areas of IT to support activities outlined in our project roadmap, contributing to our User Administration process, and reviewing, creating, and improving procedures related to Service Desk activities.
To be successful in this role, you should have a strong understanding of the Microsoft Enterprise technology stack, including Windows 11, MS Office, Teams, SharePoint, and collaboration tools. You should also possess good customer and service orientation skills, be willing to learn, understand, and apply new technologies, and communicate clearly and effectively both verbally and in writing.
We are looking for a curious and tech-savvy individual who thrives on exploring new tools, solving technical puzzles, and understanding how things work. If you are eager to work with state-of-the-art technology and products, and have a good sense of humor, we would love to hear from you.
In this internship, you will have the opportunity to develop your skills and knowledge in a dynamic and fast-paced environment. You will be working alongside experienced professionals who are passionate about their work and committed to equal opportunities and diversity.
This full-time internship contract lasts six months. Alternatively, a part-time internship over 12 months is also possible. If you're a fresh graduate or student looking to start your career in IT, this is an ideal opportunity for you to gain valuable experience and build your professional network.
- Assist in incident management and service request fulfillment in our Service Desk.
- Provide end-user support remotely and in our office.
- Register and manage tickets in our service management system.
- Work closely with all areas of IT to support activities outlined in our project roadmap.
- Contribute to our User Administration process.
- Review, create, and improve procedures related to Service Desk activities.
