IT Service Desk Team Leader

il y a 3 semaines


Fridhaff ErpeldangesurSûre, Luxembourg Heintz van Landewyck S.à r.l. Temps plein
Job Title: IT Service Desk Team Leader

Landewyck, a heritage tobacco manufacturer with over 175 years of history, is evolving. With the changing times, we have embarked on an innovative journey to develop Next Generation Products that meet the diverse needs of consumers worldwide.

We are seeking a highly skilled IT Service Desk Team Leader to coordinate three activities:

Your Responsibilities:

  • Provide first-level support to employees and customers
  • Set up and register IT materials
  • Collaborate with other IT teams to resolve complex issues
  • Evaluate and escalate incidents to second-level support teams when necessary
  • Develop and maintain accurate knowledgebase documentation
  • Participate in the development and implementation of IT policies and procedures
  • Provide training and support to end-users on the use of hardware and software

Your Skills:

  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work under minimum supervision
  • Knowledge of ITIL, incident, problem, and change management
  • Experience with Office 365 support and ITSM tools

Our Offer:

  • A permanent contract with 40 hours per week
  • Flexible working hours from Monday to Friday
  • Ongoing training and development opportunities
  • Company restaurant and lunch vouchers
  • Free parking

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.


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