Team Leader Cloud
il y a 2 semaines
Mon client est un fournisseur de premier plan de services IT gérés, spécialisés dans le Cloud, la Connectivité, la Cybersécurité/Résilience. Chez mon client, l'innovation et la qualité de service sont au cœur de ce que nous faisons. Notre équipe de professionnels dévoués s'engage à répondre aux besoins évolutifs de nos clients grâce à une expertise dans la création de solutions sur mesure.
Le rôle:
Votre mission:
- Encadrer et inspirer une équipe de professionnels du cloud, favoriser une culture d'apprentissage continu et d'amélioration.
- Coacher les membres de l'équipe et garantir leurs compétences techniques pour soutenir les clients.
- Établir des priorités pour les tickets en cours, la maintenance, les problèmes critiques et assurer l'attribution aux membres de l'équipe.
- Concevoir, développer et exploiter des solutions hautement sécurisées, conformes, résilientes, rentables et performantes dans nos environnements d'infrastructure cloud pour nos clients et partenaires.
- Veiller à ce que les solutions technologiques soient conçues, mises en œuvre et exploitées de manière à résoudre les problèmes des clients. Toujours garder l'intérêt du client à l'esprit et penser à des relations clients à long terme.
- Assurer la gestion de la configuration et la conformité en matière de sécurité pour les logiciels et matériels d'infrastructure virtuelle.
- Effectuer des analyses de dépannage avancées et des analyses de la cause première pour accélérer la résolution des incidents.
- Participer à la rotation de support d'astreinte 24h/24 et 7j/7.
- Participer à l'innovation de l'infrastructure, évaluer de nouveaux produits et solutions.
- Créer et maintenir une documentation complète.
Expérience et formation:
- Au minimum, un diplôme de niveau Bachelor en sciences informatiques ou une expérience équivalente est requis.
- Un bon niveau d'anglais (oral et écrit) est obligatoire ; le français est un atout, et toutes les autres langues sont un plus.
- Expérience préalable dans la gestion de petites/moyennes équipes.
- Au moins 5 ans d'expérience professionnelle pratique dans la virtualisation avec VMware ; une expérience préalable dans un environnement de fournisseur de services VMware est un atout.
- Certifications dans un ou plusieurs de ces domaines techniques.
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