Europe Operations Excellence Business Analyst

il y a 1 mois


Luxembourg City Amazon Europe Temps plein

Amazon Europe is at the heart of its customer experience and differentiation. Our ambition is to be a leader in creating innovative solutions that raise the bar on customer experience and speed while constantly lowering our cost of fulfilment.

The EU Amazon Customer Excellence System (ACES) Team drives step-change improvements in the performance of Amazon's European Operations from vendor through to customer, working backwards from the customer to define new innovative solutions. The Project Management team works on top strategic projects and opportunities across the European operations, influencing business-critical decisions and taking the performance of the operations to the next level.

We are seeking an exceptionally talented Business Analyst to join our core team within ACES. As a key member of the project management team, you will help solve complex operational challenges to improve the efficiency of Amazon European Operations. Your work will contribute significantly to the design, test, and implementation of solutions aiming to achieve excellence in our operations.

Key Responsibilities:

  • Develop data collection approaches to improve operational performance
  • Extract and analyze data to provide key insights for decision-making
  • Automate reports and build dashboards to monitor solution impact
  • Contribute to process design workshops and problem-solving sessions
  • Formulate and test hypotheses with the project team
  • Understand operational processes on the floor to identify issues and drive changes
  • Collect feedback and adjust analysis/dashboards to meet customer needs
  • Collaborate closely with other key stakeholders, including Operations, Finance, Retail, and Supply Chain teams

This role is ideal for Business Analysts looking to progress into project management, requiring travel as per project needs. We estimate the salary range for this position to be around €80,000 - €110,000 per annum, depending on location and experience.



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