Investor On-boarding Manager

il y a 6 jours


Luxembourg BRUIN Financial Temps plein

Permanent
- Luxembourg,

**Ref**: 33088
Bruin are partnering with a global alternative investment manager. They are looking to strengthen their team in Luxembourg through the addition of an Investor On-boarding Manager.

Working as part of the team responsible for the management of the investor AML/KYC processes, the Investor On-boarding Manager will take responsibility for the following duties:

- Daily interaction with administrators, marketing, and client relations teams, compliance, and investors
- Ensuring appropriate vendor management practices are in place
- Manage outsourced partners and technology to provide operational efficiency
- Escalating investor on-boarding queries and challenges
- Engage with investors to ensure an effectively managed onboarding process and a smooth and efficient client experience
- Take responsibility for AML/KYC services from third-party administrators to Funds
- Setting and monitoring service levels and KPIs and participating in quarterly service review meetings
- Ensure an effective process for periodic refreshes of the AML/KYC information and facilitate the engagement with investors
- Act as a mediator between third parties and investors to negotiate a mutually acceptable resolution to issues that arise
- Ensure that issues are escalated in a timely manner and are captured within the Operations governance framework

The Investor On-boarding Manager will meet the following criteria:

- Background of working within the financial services industry
- Track record in the management of operational processes
- KYC/AML experience
- Experience working with third-party administrators
- Awareness of regulatory compliance in financial services in Luxembourg
- Strong communication skills

This is an excellent opportunity for an On-boarding professional with strong AML/KYC knowledge to join a high-performing team at a world-class alternative investments house.



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