Registration Team Leader

il y a 4 semaines

Luxembourg Northern Trust Corp. Temps plein

About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role

Reporting to the Head of Client Services Management & Investor Services Centre, you will be responsible for the day to day management of an Investor Service Centre team.

The department provides third party fund services to numerous fund management companies covering the full range of shareholder servicing functions including dealing, registration, AML, cash settlements, distributions, commissions and statements.

Principal Responsibilities- Motivate, coach and support team members to provide the best possible service to our clients’ investors on a daily basis.- Manage resources and team capacity.-
- Ensure that relevant controls are adhered to within the department on a daily basis and provide sign-off of key processes as required.- Look to improve quality through procedural reviews and enhancements- Ensure that complex or escalated queries are resolved as quickly as possible by engaging stakeholders across TA as required.- Prepare and distribute department MI and KPIs- Prepare high quality written reports for clients or management.- Ensure your own tasks and responsibilities are completed within the correct time scales.- Ensure all client/Investor issues are logged appropriately and the relevant dashboard updated.- Coordinate error incidents, data breaches and complaints to ensure appropriate communication with investors in a timely manner.- Working with management and the quality function to identify coaching and training needs within the team and ensure those needs are addressed through structured training or 121 coaching as required.-
- Provide structured and thorough feedback in monthly one to one meetings and in formal Mid-Year and Year-End performance reviews.- Fulfil additional, relevant tasks appropriate to the role and business requirements e.g. user acceptance testing, project participation etc.- Coach investor services team on investor adoption for the new and enhanced technologies.- Represent the department at relevant meetings, forums, client visits as required.

Skills / Experience- Fluency in English and working languages French and German, added advantage for other languages Spanish and Italian.- Demonstrate a very strong customer service ethic in an environment where the service standard expectation of customers is high.- Attention to detail and strong accuracy.- Ability to work to set deadlines.- Ability to work on own initiative.- Demonstrate interest in own and teams’ development and career progression.- Knowledge of Fund administration, financial services and related regulatory environment desirable.- Ability to use Excel, PowerPoint and Word competently.- Analytical skills are required to research and resolve enquiries and prepare MI and KPIs for Management and Clients.- Excellent written and oral communication skills.- Interpersonal (relationship building, respectful, problem solving and understanding).- Communication (listening skills, oral communication skills, information sharing and written communication skills).- Motivated to constantly look for improvement opportunities (closure and result seeking)- Thinking (decision making, idea generation, inclusion and problem solving).- Leadership (direction, idea generation, knowledge sharing and team recognition).

Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

Reasonable accommodation


We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

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