Ta Shs Supervisor

Transfer Agency Shareholder Services Supervisor - 12month fixed-term contract

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.

If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you

Join us as a Transfer Agency Shareholder Services Supervisor

Brown Brothers Harriman is currently recruiting a Transfer Agency Shareholder Services Supervisor to join our Luxembourg team on a 12-month contract. In this role you will be responsible for Transfer Agency clients account management with the objective to achieve overall high client satisfaction. Specifics responsibilities include: serving as the key contact person for client/investor and inter-departmental coordination for enquiry, issue following up and projects, assist Managers/Team Leaders to ensure the team operates effectively and efficiently and that deadlines and standards are met.

Achieving this will require a high potential calibre with strong communication and inter-personal skills, self-motivated, results orientated, attention to detail, sensitivity to risk, good problems solving skill, ability to operate independently but equally a good team player working in the context of a global organization.
- Some of your key responsibilities include:_
- Client Servicing and Enquiries Handling
- Handle and follow-through all day-to-day enquiries as received from clients/investors to ensure prompt closure or appropriate escalation
- Establish solid network of contacts at the clients’ organizations and serve as an effective contact or escalation point for clients
- Drive project or business initiatives such as new fund launch or new client or process implementation
- Ensure client specifications such as SLAs, agreements, fund documentation or operating memorandum are closely adhered and followed. Ensure all tasks and duties as performed for clients are properly documented
- Proactively work with internal functions/departments to ensure requests, issues are promptly and appropriately escalated/addressed
- Adherence to internal policies and procedures and have them properly evidenced.
- Remain knowledgeable of changing industry initiatives (attend to presentations, work sessions & personal effort) and educate clients continually through presentations
- Establish, together with the Manager and Team Leader functional best practices and risk mitigating procedures
- Work with management to address training needs of the team to ensure knowledge enrichment and skill sets alignment to business needs
- Qualifications:_
- BA/MS degree and/or equivalent work experience
- 3+ years of Transfer Agency experience and/or relevant financial industry experience
- Proven experience working in a client servicing focused business environment.
- Ability to drive or coordinate client requests/issues across functions and departments
- Attention to detail and proven ability to handle complexity
- Ability to work effectively under pressure and demonstrate initiative
- Strong communication skills both verbally and in writing
- Knowledge or prior experience of Multifunds TA is an advantage.
- Fluency in Japanese and English languages are required. Additional language proficiency is a plus
- Flexibility to work alternative hours and overtime (including bank holidays)
- What We Offer_
- :_
- A collaborative environment that enables you to step outside your role to add value wherever you can
- Direct access to clients, information and experts across all business areas around the world
- Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm
- A culture of inclusion that values each employee’s unique perspective
- High-quality benefits program emphasizing good health, financial security, and peace of mind
- Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
- Volunteer opportunities to give back to your community and help transform the lives of others

Full time

Luxembourg