Keyteo - Business Analyst Bank
il y a 4 semaines
Context of the job
Pourquoi rejoindre KEYTEO Luxembourg ?
Chez Keyteo Luxembourg, nous sommes une Société de Conseil spécialisée dans les domaines de la Stratégie Digitale et de l’Expertise Métier.
Nous accompagnons nos clients dans les secteurs de la Banque, Assurance Finance et Télécommunications, dans leurs objectifs de transformation et d’optimisation.
Après plus de 7 ans d’existence sur le marché du Grand-Duché, notre structure indépendante et en pleine croissance réunit aujourd’hui une quarantaine de collaborateurs investis chez nos clients, sur leurs projets.
Voici quelques exemples de domaines sur lesquels nous intervenons:
Risques, Réglementaire, Conformité, Paiement, Digital, Cyber Sécurité, Data, & Infrastructure.
Comment te projeter chez KEYTEO Luxembourg ?
En tant que Consultant KEYTEO, tu bénéficieras d'un environnement de travail dynamique, des opportunités pour Booster ta carrière, une culture d'entreprise saine qui valorisera ton épanouissement personnel (Onboarding, Event, Formation )
Tu bénéficieras d’un suivi régulier avec ton référent RH et ton Business Manager, l’idéal pour assurer et optimiser ton expérience chez KEYTEO
Notre structure à taille humaine véhicule trois valeurs principales qui nous tiennent à cœur:
**Passion**: Nous sommes motivés par la passion de réussir et de relever de nouveaux défis. Notre ambition est d’atteindre les exigences techniques, fonctionnelles et méthodologiques sur chaque projet.
**Transparence**: Notre approche, au travers des valeurs humaines, se veut transparente envers nos collaborateurs et nos clients. Notre mode de collaboration pérenne s’établit sur la confiance afin de fournir la meilleure qualité de service, adapté à chaque environnement.
**Convivialité**: Nous accordons un intérêt majeur au capital humain, pour que chaque personne de notre communauté puisse s’épanouir. Nous sommes persuadés que la convivialité contribue à une meilleure collaboration et permet de générer l’implication de chacun.
Pour plus d’informations sur notre actualité et nos opportunités, n’hésite pas à prendre contact avec nous sur nos réseaux:
Activities
Your mission is to design, develop, manage, harmonize and phase out commercial products, services, channel formulas and processes in the scope of the tribe. This involved the implementation of the following activities.
- Contribute actively to all events of the Agile Way of Working by asking, answering and challenging. You act as a moderator and enhance the way of working structurally. You ensure that priorities are made.
- Participate in the Squad and Chapter meetings and in the standard Kanban events for the Squad Stand up meetings, replenishments, and retrospectives.
- Undertake data analyses and interviews and introduce measuring instruments to understand how to improve the customer journey. You ensure all suggestions for improvements and solutions are validated by data.
- Optimize processes in a customer friendly way to maximize customer and business value.
- Deliver the customer journey strategy, manage the stakeholders, formulate the product/service-, process
- and channel policy in line with external regulations, risk and compliance policies.
- Truly understand your products, services and customer processes end-to-end and you keep this knowledge up to date.
- Have deep understanding of the customer journey by monitoring customer satisfaction, availability, costs/revenue and process quality.
- Can be involved in resolving customer complaints & incidents.
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