Client Service Manager, Assistant Vice President

Il y a 2 mois

Luxembourg State Street Temps plein

Who we are looking for

Our team is rapidly growing and we are seeking a Client Service Manager to join the team. We are looking for a person who has excellent relationship and communication skills, able to work independently in order to manage client relationships. The Client Service Manager will be responsible for monitoring the service quality levels and ensuring the core services are being provided with quality and on a timely manner.

This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.

Why this role is important to us

You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.

Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.

What you will be responsible for

As Client Service Manager you will
- Develop and stay current with State Street strengths that differentiate us from the competition
- Maintain a high level understanding of all State Street products and services from complex back office outsourcing to bundled custody & fund accounting services
- Develop, agree and lead customer account for State Street Bank Luxembourg's customers, work closely with other departments within Investment Services and the rest of State Street.
- Be accountable product and service excellence, enabling the unified model that joins Client Service and Delivery around a common culture
- Act as first line of defense in service delivery issues
- Own the overall operating model framework and drive operating model improvements
- Monitor service quality levels (governance call, SLAs, errors tracking, etc..)
- Connect client with STT expertise on fund structures, regulatory, accounting and administration considerations, market operations and securities processing
- Engage appropriate parties for resolution
- Primary escalation point for clients’ GD service issues. Secondary escalation for Transfer Agent related issues
- Manage new business onboarding and fund change events
- Review, cleanse and report on client KPIs
- Discuss KPI results and implications with client
- Connect client with STT expertise on fund structures, regulatory, accounting and administration considerations, market operations and securities processing
- Ensure incidents are logged in a timely manner and follow up on remedial actions
- Ensure KYC/AML tasks are duly performed about the customers to cover and that all legal documentation i.e. fees schedules and agreements, is duly signed and stored in the bank
- Act as Local Relationship Manager (where necessary)
- Own and Orchestrate the Client Relationship
- Own Commercial & Legals
- Actively follow-up the invoicing of our clients to ensure receivables are duly collected
- Ensure regular reviews of service quality take place between the customer and the State Street customer service delivery team.
- Represent State Street in all industry/marketing events as and when necessary.
- Attend industry forums and externals events (e.g. conferences) as and when appropriate
- Work in tandem with the Sales team and when necessary.
- Provide SME support for RFP projects and due diligence meetings

What we value

These skills will help you succeed in this role:

- Ability to build and manage the client relationship and communicate effectively to key State Street stakeholders
- Fluent in English, any other language will be a plus
- Excellent relationship and communication skills
- Strong organizational skills
- Able to work independently
- Able to work under pressure and to respect deadlines
- Proven ability to self-develop competencies and keep abreast of industry initiatives

Education & Preferred Qualifications
- 5 or more years of financial services industry experience
- Experience with the RFP process
- Good knowledge of State Street Operational environment
- Possesses a knowledge of State Street's products and services

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard a

  • Assistant Vice President, New Client On-boarding

    Il y a 6 mois

    Luxembourg State Street Corporation Temps plein

    Assistant Vice President, New Client On-boarding -TA Operational Readiness The incumbent will be responsible for new client launches and conversions within Business Operations, delivering quality UAT testing for system enhancements, connectivity for new client launches and conversions, and for building an Operational Implementation Program utilized for new...

  • Vice President

    Il y a 6 mois

    Luxembourg BRUIN Financial Temps plein

    Permanent - Luxembourg, **Ref**: 37640 Our client is one of the world’s largest asset management houses headquartered in America. Due to continued company growth and success, they are recruiting a Vice President - Portfolio Management on a permanent basis to join their rapidly growing Luxembourg team. Working in an international environment with...

  • European Client Onboarding, Assistant Vice President

    Il y a 6 mois

    Luxembourg State Street Corporation Temps plein

    European Client Onboarding, Assistant Vice President **INTERNATIONAL FINANCIAL DATA SERVICES (IFDS)** IFDS, established in 2007, is a market leader in Transfer Agency Services committed to providing high quality services and technology to our clients, with European offices in Dublin and Luxembourg. IFDSL is owned equally by SS&C Technologies Holdings, Inc....

  • Fund Services

    Il y a 6 mois

    Luxembourg Select Luxembourg Temps plein

    **Organisation and department description** Our client, a pioneering provider of financial services to clients in the asset management industry, is seeking a Vice President for its fund services department. **Job description** Your responsibilities will include: - Ensuring consistency in processes and team management across European locations; - Overseeing...

  • Client Service Manager, Assistant Vice President

    il y a 2 semaines

    Luxembourg State Street Corporation Temps plein

    Client Service Manager, Assistant Vice President **Who we are looking for** Our team is rapidly growing and we are seeking a Client Service Manager to join the team. We are looking for a person who has excellent relationship and communication skills, able to work independently in order to manage client relationships. The Client Service Manager will be...

  • Vice President

    Il y a 6 mois

    Luxembourg Bruin Temps plein

    B- Posted by - Bianca Romao-Willis- Recruiter Our client is one of the world’s largest asset management houses headquartered in America. Due to continued company growth and success, they are recruiting a Vice President - Portfolio Management on a permanent basis to join their rapidly growing Luxembourg team. Working in an international environment with...

  • European Client Onboarding, Assistant Vice President

    Il y a 6 mois

    Luxembourg State Street Corporation Temps plein

    **INTERNATIONAL FINANCIAL DATA SERVICES (IFDS)** IFDS, established in 2007, is a market leader in Transfer Agency Services committed to providing high quality services and technology to our clients, with European offices in Dublin and Luxembourg. IFDSL is owned equally by SS&C Technologies Holdings, Inc. and State Street Bank Corporation. IFDSL services...

  • Business/operational Audit Manager, Assistant Vice

    Il y a 6 mois

    Luxembourg State Street Corporation Temps plein

    State Street Corporation LuxembourgPosted 1 day ago Permanent Competitive - Business/Operational Audit Manager, Assistant Vice President, Hybrid **Who we are looking for** State Street Bank International GmbH (SSBI) is looking for a Business/Operational Audit Manager, Assistant Vice President, for the support of our Corporate Audit Department with focus on...

  • Vice President Product Management

    Il y a 6 mois

    Luxembourg Golding Capital Partners GmbH Temps plein

    Zur Unterstützung unseres engagierten Product Managements Teams suchen wir zum nächstmöglichen Zeitpunkt am Standort München oder Luxemburg eine/n **Vice President Product Management (m/w/d).** **Vice President Product Management (m/w/d)**: **Über Golding Capital Partners**: - Golding Capital Partners ist einer der führenden unabhängigen Asset...

  • Vice President, Fund/client Accounting I

    Il y a 6 mois

    Luxembourg BNY Mellon Temps plein

    Overview Vice President - Fund Administration Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank...

  • Vice President

    Il y a 6 mois

    Luxembourg Waystone Governance Ltd. Temps plein

    **Summary**:Reporting to the Director - Fund Accounting / PERE, the Vice President - Fund Accounting / PERE will be an integral part of the team’s success. **ESSENTIAL DUTIES AND RESPONSIBILITIES** The Vice President will be responsible for the day to day administration of Private Equity Funds, delivery to clients, and assisting members of the team. -...

  • Vice President, Fund/client Accounting I

    Il y a 6 mois

    Luxembourg The Bank of New York Mellon Corporation Temps plein

    **Vice President - Fund Administration** **_Bring your ideas. Make history. _** BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the...

  • Vice President, Anti Money

    Il y a 6 mois

    Luxembourg BNY Mellon Temps plein

    Overview Vice President, Anti Money Laundering/Prevention/Know Your Client Manager I Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody...

  • Vice President, Anti Money

    Il y a 6 mois

    Luxembourg The Bank of New York Mellon Corporation Temps plein

    **Vice President, Anti Money Laundering/Prevention/Know Your Client Manager I** **_Bring your ideas. Make history. _** BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody...

  • Vice President, Trustee

    il y a 4 semaines

    Luxembourg BNY Mellon Temps plein

    Overview At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that...

  • Vice President, Trustee

    Il y a 6 mois

    Luxembourg BNY Mellon Temps plein

    Overview Vice President, Depositary Governance and Regulatory Supervision, Trustee & Depositary Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets,...

  • Technology Investment Associate or Vice President

    Il y a 3 mois

    Luxembourg GP Bullhound Temps plein

    **Technology Investment Associate or Vice President** **Location: Paris, Berlin or Frankfurt and Luxembourg** **Permanent Position** **Who We Are **Our Values - Focus on clients - Be a bullhounder - Play your part Build the future **Your Role** **Responsibilities** - Researching and evaluating potential investment opportunities - Mapping the competitor...

  • Head of Delegation Oversight

    Il y a 6 mois

    Luxembourg State Street Corporation Temps plein

    State Street Corporation LuxembourgPosted 1 day ago Permanent Competitive - Head of Delegation Oversight - Vice President **INTERNATIONAL FINANCIAL DATA SERVICES (IFDS)** IFDS, established in 2007, is a market leader in Transfer Agency Services committed to providing high quality services and technology to our clients, with European offices in Dublin and...

  • Board Management and Governance

    Il y a 6 mois

    Luxembourg BlackRock Temps plein

    Description About this role Are you a highly motivated and meticulous individual searching for an exciting administrative role? Your search ends here! BlackRock, a world-class financial services firm, is in search of an individual with outstanding work behaviors to join our team as the EMEA Board Governance, Vice President in Luxembourg. As the EMEA Board...

  • Vice President, Trustee

    Il y a 6 mois

    Luxembourg The Bank of New York Mellon Corporation Temps plein

    **Vice President, Depositary Governance and Regulatory Supervision, Trustee & Depositary** **_Bring your ideas. Make history. _** BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets,...