Client Support Advisor
Il y a 6 mois
Description de l'entreprise
Sofitex Talent Recruitment
Fort d'une expérience de plus de 30 ans dans les Ressources Humaines, Sofitex est un réseau international de Travail Temporaire et de Placement en CDI. Sofitex fonde sa dynamique et son succès sur le professionnalisme de ses équipes, sa forte réactivité et sa proximité.
Description de l'offre
Pour notre client, une banque internationale située à Belval, nous recherchons actuellement un(e):
**Client Support Advisor (H/F)**
**Missions principales **:Le client support Adviser s’occuper avec le traitement des tâches opérationnelles des équipes commerciales de la Banque Privée, avec les contrôles LOD1 inhérents aux opérations des desks de la Banque Privée et il est en change avec coordination en lien avec équipes commerciales et les équipes support de la Banque pour les mises à jour administratives et mise en place des accès sur les outils digitaux
**Tâches et responsabilités**:
- Contrôle et traitement des opérations de transfert cash et titre (suivi, indexation, retour de fonds )
- Traitement carte bancaire
- Réalisation des contrôles dans le cadre de la Surveillance Permanente (selon liste établie avec COO)
- Saisie et validation (jusque de 300K EUR) des ordres de Bourse
- Saisie des demandes d'extourne et gestes commerciaux / My Claims
- Coordination et suivi des clôtures de compte
- SDU données statiques (sans impact scoring)
- Monitoring du dashboard Doc store
- Assurer un Helpdesk aux équipes commerciales et client sur les outils digitaux (Ebanking, Esign, Multiline, PFO à distance)
- Promouvoir les outils digitaux auprès des clients et réaliser l'onboarding
- Rédaction des demandes de tarification (Workflow)
- ONB comptes technique (FID/FAS/container additionnel)
- Projet règlementaire (MIFID/ ESG) : Suivi, encodage
- Assurer le lien avec les équipes BackOffice et Middle Office
- Gestion Desk Legacy
Profil recherché
**Profil**
**Compétences opérationnelles**:
- Connaissance des règles et procédures de la banque
- Connaissance et maitrise de l'ensemble de l'offre services/ produits
**Compétences comportementales**:
- Aisance relationnelle vis-à-vis des clients, collaborateurs du Groupe et prestataires externes
- Suivi rigoureux du code de conduite édicté par le Groupe
- Durée : 6 mois
- Poste soumis au MIF II
Il s'agit d'une mission temporaire de 6 mois pour un démarrage ASAP (contrat initial d'un mois).
Lieu : Belval.
Salaire : 3,650€ bruts par mois + tickets restaurant + 13ème mois (proratisé).
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